Holiday Inn Greensboro Coliseum

Service Quality: Staff are consistently described as friendly, welcoming, and helpful, with examples such as assisting guests with a taxi at 5:00 AM and addressing concerns promptly. Their willingness to provide support enhances the overall guest experience.(based on 3 reviews)

Hair dryer was one of the worst, sticky, smelly, nasty condition. Hotel room and staff were all up to standard.

The hotel rooms are very outdated and the bathroom sink overflow hole and in the room was full of disgusting black sludge/gunk and smelled horrible. I notified the front desk of the issue and the housekeeper poured bleach down the hole and advised that should temporarily fix the smell issue and if it still was a problem to call again so maintenance could do a better fix. When I went back to check, the housekeeper only poured bleach down the hole. A deep clean with scrubbing was required, not just pouring bleach so I called the front desk again and advised the housekeeper's method was not satisfactory and I was advised housekeeper mgmt. would stop by to take care of the issue. The housekeeping manager arrived and I advised the housekeeper had only poured bleach down the sink overflow hole and it required scrubbing. The Housekeeping manager took a video and did take care of the issue with a scrubbing brush and some cleaning solution as best as possible, most of the black sludge was cleaned off. However, why did the housekeepers on 2 occasions find this condition of the sink to be acceptable for a guest is a big issue. The housekeeper that cleaned the room before a guest checked in didn't find it necessary to thoroughly clean the black sludge from the sink and neither did the housekeeper that was alerted when I informed the front desk of the issue. The quick fix used for this issue gives me feeling thorough cleanliness is not applied in many cases here. Additionally, the bathroom ceiling were dirty and I just don't see why this hotel is listed as 3 star or received a 4.4/5 for cleanliness. I haven't stay at Holiday Inn in over 10 years and won't plan on staying at another anytime soon.