Residence Inn Greenville-Spartanburg Airport

This place is great, we stayed here for several weeks while we were house shopping. The staff is great, Mark at the front desk, Israel is great too. Every single morning Summer does a great job with breakfast and always has a smile on her face! She always brightens our day.

Several days before my stay I received an email from a Residence Inn associate asking if I would consider giving up my room so the hotel could accommodate hurricane relief workers, utility crews and displaced families. The hotel is about 63 miles from Asheville. In writing, Residence Inn promised that any non-refundable reservation (as was mine) would be forgiven. At the time I was happy to assist and surrendered my reservation in a subsequent email. I made a reservation at a lesser hotel. The day after my originally scheduled reservation Marriott charged me as a no show. Incredulous at this lack of detail and professionalism, I phoned the front desk. After some confusion talking to the staff they said they would “”take care of it”. Of course no apology or regret was offered. Four days later I had to call again and straighten this out. I left a message to speak to the GM (Becky). She hasn’t bothered to return my call (I am just a customer). Later that day received a reversal of the charge, but the wrong amount. Had to turn it over to Visa as a dispute.

This has to be the worst hotel in Greenville sc this place is worst front desk manager need more training along with the general managers

A/c in the room not working checked in 7:45 pm they said sold out no other rooms and could not fix it ! Fixed at 10 am room was a 76! Gave 2 lousy fans that did not help the sultriness, manager gave an attitude when I said negligence to check the room!

I am a Marriott Titanium member which means I stay in Marriott hotels over 100 nights a year. I have never stayed at this property before and NEVER will again. I am traveling to Greenville on business and this property is undergoing renovation. I was trying to make business calls this afternoon and the construction crew was banging on the rooms next to me. I called the front desk and asked to speak to the GM. Jasmin, GM, picked up the phone and was TOTALLY not interested in me not being able to make business calls uninterrupted. Customer service is an OXYMORON to Jasmin, GM, at this property. My recommendation for anyone reading this review is to NEVER STAY AT THIS PROPERTY!!!

This hotel is one of the best I have been too, as far as business hotels go! Water is hot, great water pressure, beds are comfy (always are with Marriott though) the area is safe, and staff is incredibly nice. I travel often and stay in a lot of these types of hotels, and this is by far the best even for residence inn’s. Coffee is always ready by 5am, and the suites are spacious with full refrigerators. I like luxury when traveling for personal stays, but I may try another one of these when I travel with family, it is truly a great hotel!