Guest User
February 18, 2024
We have stayed at Grindlewald multiple times in the past as have many of my family have too, so we thought we would go back. To be honest, it used to be so well maintained and family friendly, the staff used to be chirpy and welcoming, it was just a place you wanted to be. Our stay this weekend though, there customer service was short and we felt like a hassle from the moment of check in, they couldn’t find our booking at first, they over booked the accommodation and my parents room has been given to someone else, so they had to wait for the staff to get those guests to pack up the room and leave, yes they were offered free bottle of wine and free breakfast on both days as an apology but stil. The bouncing pillow has been removed, not much for kids to do apart from the pool and a wooden ship to play on. . The staff tried to justify it by saying they are just busy with 3 wedding groups staying there, but at the end of the day, we were guests too. The breakfast buffet was full of people and food bays empty, people just stood in groups waiting for the food to arrive, but they just couldn’t keep up. The selection was not worth $29 a head, it was low quality over priced meal, do yourself a favour and go to the supermarket down the road or head somewhere else to eat breakfast.