Four Points By Sheraton Langfang Gu'an

Whenever I visit Gu'an, I always choose this hotel. The rooms are spacious, and the surrounding area is fantastic with plenty of dining and shopping options. Central Park is just across the street, perfect for a leisurely stroll after dinner – it's incredibly relaxing. The only downside this time of year is the abundance of poplar catkins, which can be quite annoying.

The service staff were okay, but my deluxe king room had a connecting door to the next room. You could clearly hear the people next door talking loudly in the morning and evening. Also, couldn't they put a small shelf in the bathroom? There was nowhere to put my toiletries. And to top it off, they charge 2 RMB for that awful water.

This hotel was a truly wonderful surprise! The location is top-notch, super convenient for getting around, being so close to both the subway station and major attractions. The lobby is elegantly decorated and has a subtle, calming fragrance that instantly helps you relax. The front desk staff, especially the lady who assisted me, was incredibly kind. She upgraded my room for free and thoughtfully sent up fruit and a sweet soup. Service was very prompt. My room was spacious and bright, with soft, comfortable bedding, and a selection of pillows at different heights – I slept like a baby. The bathroom had a great dry/wet separation, brand-name toiletries, and excellent water pressure from the shower. Breakfast was abundant, offering both Chinese and Western options; the freshly made noodles and fried eggs were particularly delicious. Overall, the experience far exceeded my expectations. It's excellent value for money, and I'll definitely choose this place again on my next visit. Highly recommend it to everyone!

This is our third year celebrating Chinese New Year at the Sheraton Guan. Overall, it's pretty good; the room and dining services are excellent. Just a heads-up for anyone visiting in winter: avoid rooms facing south. They get incredibly hot. The hotel's central AC only blows hot air, and with the direct sunlight, the room becomes unbearable for sleeping. To make matters worse, the windows only open a tiny crack – it was truly a struggle!

The front desk staff were very friendly and even gave us a free room upgrade. The room was spacious and had a bathtub. The hotel also has its own mini-zoo where you can feed small animals, and a small playground that the kids absolutely loved.

The hotel service was quite poor. I called three times before arriving to request a bed rail, but no one answered. When I checked in, I mentioned needing one, and was told they were all reserved. Most guests here come with children, so I was surprised they didn't have enough bed rails. I also asked for an extra blanket: once at the front desk, once from the cleaning staff, and called customer service three times, but it never arrived. They said there were no spares. Later that evening, when I tried to take a bath, the bathtub's stopper wouldn't pop open, and the side knob was stuck. I called to have someone come look, and they said they would, but no one ever showed up. I had to figure it out myself, and eventually pried it open with my fingernail; it turned out the cover was broken and just placed on top. There's no counter space in the bathroom at all, meaning I had to put my face wash, hair mask, and everything else on the floor. The weighing scale was also broken, with wires sticking out. In the restaurant, the noodles I ordered were served undercooked. If this were a budget hotel, I'd understand, but I feel the overall service doesn't match the price.

The room was incredibly hot, and I couldn't adjust the AC to cool. The worst design flaw is that pulling out the room card automatically turns on the AC, set to 30 degrees Celsius. I couldn't sleep at all last night, it was absolutely terrible.

How is Marriott managing this hotel? It's absolute trash. Besides the large rooms, there's nothing good about it. I can overlook the outdated decor, but the facilities haven't been updated either; they're still using a 20-year-old TV. The breakfast is also complete rubbish. I could complain about every single aspect, but I'm too lazy to write it all down. If you see this review, just avoid it. There are many other hotel options near the zoo, so don't be fooled by the Marriott name into staying at this one. P.S. The kids' play area, which they heavily promote, is also terrible. The equipment for children to play on is old and run-down. I seriously doubt Marriott even manages this hotel. Don't stay here!

The facilities are outdated. The toothbrushes are incredibly stiff, they made my gums bleed. The phone cord kept falling out as soon as I picked it up, clearly trying to prevent any calls. The toilet paper was super thin and low quality, it was disgusting. The water in the hot spring swimming pool was dirty; after just a short swim, my whole body was itchy and I broke out in a rash. It must be dermatitis, it was truly filthy. I have no idea how they got their star rating, it was just terrible.