Never insulted people, but this time I lived in really disgusting, regardless of service attitude, environmental sanitation and sound insulation effect are first-class poor
First of all, when I asked whether the airport pick-up and drop-off was free, I told me yes. After I arrived at the hotel, I asked the drop-off time and told me that I was picking up and picking up one of the two. I wonder why I didn’t inform in advance. When I heard someone else When it was possible to send it, the attitude was very bad when I asked for the second time. I told me loudly and reprimanded that the machine wine is like this. I don't know why I have such confidence to follow me? Moreover, it is said that Ctrip writes to choose one of the two, which means that it is my own problem?
I wanted to forget it, but when I went upstairs with my luggage, I found that the door padlock was broken. Whether it was the bedside and bedside, shower, toiletries, and curtains, they were all very dirty, and two unidentified stains were found on the bed. After I found out, I was very angry and carefully searched for her so-called Ctrip clearly stipulated the pick-up and drop-off problem, and found that only the free airport drop-off was written. I took these to ask, I was yelled and ignored me in the end. When I saw the problem of the airport transfer and the communication failed, I explained the room problem. I wanted to change the room. After I raised the first door lock problem, I was very hurried and loudly. Tell me that we are like this. Isn't it normal for a padlock to break? We all do this. Hahahahahaha, have you ever seen such an unreasonable and unreasonable hotel receptionist? Basically, there was a quarrel, and I didn't talk about other issues later. Because I said that anyway, I won’t be changed. Finally, regarding the airport transfer, she did not mention that Ctrip clearly stipulated that she just told me that I am here, so you can talk to Ctrip.
I called Ctrip's customer service on the spot. When I explained the situation, they were always at the front desk, and they always ignored my status and were ignorant, but Ctrip's customer service was really good, and I was very satisfied with the final solution. Maybe only the more trash the way the person handles it. The more trash.
Let’s talk about sound insulation. For the first time, I heard the sound of flushing upstairs and downstairs as if I was flushing in my toilet. I was living by myself as a girl, the padlock was still broken, and I felt insecure because of the poor environment. Then opening the door next door was like opening my own door, which resulted in me not daring to sleep all night until I went to take a plane in the morning.
The environment is as shown in the picture, the original Apple camera, disgusting, I put on long pants and sat on the bed all night
The summary is that all aspects of the stay are disgusting, but the Ctrip customer service sister is very understanding and efficient. I also hope that Ctrip can take a look at the actual situation of the hotel when choosing a hotel with a combination of machine and wine, especially if there are many bad reviews. Note that because the aircraft and wine can only be refunded together, it seems that my situation does not happen once or twice in his house. If it is not for the tiredness of the early flight the next day, I will choose to refund or change the hotel. We are all reasonable people. I hope that we can respect each other. As the front desk accommodation, problems should be solved instead of shirking responsibility and blaming the guests. I'm really very angry, but I also want to save a little face for the fat lady at the front desk outside. Otherwise I would have cursed people a long time ago
Original TextTranslation provided by Google