Damaoniao
February 9, 2026
Let's start with the positives: the hotel is quite new, the room is good, and opening the curtains reveals a great river view. The hardware is basically impeccable.
Now for the complaints:
1. We checked in after 4 PM. They compensated us with three coffees, but what we really needed was an earlier check-in.
2. We booked for three people, but only two sets of amenities were provided. This wasn't a huge issue initially, but after I called to request an extra set, it never arrived, even after multiple follow-up calls. It took three calls in total to get it. This level of service is unacceptable for a "luxury hotel." The front desk also took a long time to answer the phone, and when I pointed out the poor service, they tried to argue, which made an even worse impression.
3. The hotel is on a high floor, with the lobby on the 23rd. This means every time you go up, you have to go to the 23rd floor first, then transfer to another elevator to reach your room, which is quite a hassle. Also, food deliveries won't come up; they're all left in a locker outside the hotel on the ground floor (remember to use **, as Ele.me charges for locker use). Imagine ordering a coffee and having to go down to retrieve it – that's a 10-minute round trip.
4. The hotel's location isn't ideal. It's a 15-minute walk to the subway, making it inconvenient for visiting attractions.
5. Many hotel front desks now try to solicit good reviews with offers like late check-outs. I think this is counterproductive; good service should be the foundation.
I've rarely given hotels negative reviews over the years, especially in the last two – at most, I just don't leave a review. But when a stay is particularly unsatisfactory, I feel it's important to let others know. Regarding late check-in, I've encountered this at hotels in Shunde as well, so it might be a common practice in Guangdong. Please judge for yourself.
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