In the evening of the second day of my stay, I told the front desk the following.
When I booked your hotel online, it said it was "smoking, with bathtub, king-size bed." Yesterday, when I entered the room without a bathtub, I immediately asked to change rooms.
This time we changed rooms again because of water leakage. Why didn't we confirm beforehand whether there was water leakage in the room this time?
Before I say it, not checking if the key turns on, if the TV is on, if the water in the bathroom is leaking is unbelievable to me.
I have stayed in many hotels, but this is the first time I have stayed in such a bad one.
How will your store respond and compensate?
We were upgraded to a suite on the 3rd day of our stay.
However, the key could not be opened, so I called the front desk staff to unlock the door.
Guangzhou TV station and several others do not show it.
Although it is a suite, the distance from the building next to it is about 1 meter.
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