HereisntZhen
February 20, 2026
What a terrible Chinese New Year stay. I understand that during Chinese New Year, prices increase, so the price and room quality don't match. But what really made me speechless was the complete lack of service. The cleaning staff did a great job, so I gave five stars for room hygiene; otherwise, if there were a zero-star option, I would use it.
What happened? And it didn't just happen to us. We booked for three days, and not even the cheapest room type. Perhaps the hotel's system is very old. We were required to go downstairs and swipe our key cards every day. The day before, I flew from Hong Kong to Guangzhou directly from Inner Mongolia. We were both exhausted and overslept. I was catching up on sleep, so I asked my mom to go downstairs before 12:00 to swipe the key card. The front desk staff insisted to my mom that there was no booking for that day, only for the day before and the day after. My mom then called me, and I was still puzzled, thinking it was my own mistake.
The front desk repeatedly asked me if the booking was made by the same person, with the same name, and the same phone number. I said yes, yes, and I even saw the booking number on Ctrip. I offered to provide my booking code or a screenshot, but they said they didn't need any of that, only the name and phone number, which they couldn't find at all. I was certain I had made the booking, but they still said no. Since I had the booking, I knew something was wrong. I then said, "Should I just go down myself?" At that time, I was asleep and was woken up by the front desk's call. My mom was also downstairs, unsure what was going on, while the front desk was verifying for a long time. I immediately called Ctrip because I'm a high-tier member. Ctrip confirmed that the booking did exist. The front desk then called back and said they had two computers, one showing the booking and one not, and claimed that because I had canceled too many bookings, it didn't show up.
Only three bookings, and that means I canceled too many times? I think that's a ridiculous excuse. At that point, I really didn't want to stay, but I was just too tired. I arrived past midnight the day before and had only slept about five hours by 12:00, only to be woken up by this. And the most important thing is that the front desk's service attitude was completely about deflecting blame.
On the day I checked out, I saw another guest downstairs whose booking couldn't be found. The front desk then asked them if they had booked on ** and if they had used someone else's ID. This clearly shows that it wasn't about me making three bookings or canceling bookings; it was the hotel's own system that had issues. And it's also baffling that the hotel front desk staff could be so unfamiliar with their work, constantly asking customers who made the booking.
I don't want to say much more. I'm not going to give a insincere review for a refund or free breakfast. I've definitely blacklisted this place. If you don't care much about service attitude and just want to sleep, you can come. It's worth mentioning that although it's very close to the subway station, if you have more than one piece of luggage, I advise you not to come, because the old subway station entrance requires climbing three flights of stairs, and it's not accessible.
Original TextTranslation provided by Google
