White Swan Hotel

I really love this classic State Guesthouse. The White Swan Hotel has a deep-rooted history, and the staff are all very professional and well-qualified. For dinner, we went to the Jade Garden restaurant on the third floor. We got a table right away without waiting, around 5:15 PM. There was a live guzheng performance for 45 minutes, and hotel guests get a 15% discount on food, plus a 15% service charge. Our meal for two cost 1075 yuan. We stayed in a river view room. The blackout curtains worked great, so no sunlight came through in the morning. The shower had excellent water pressure, making for a comfortable wash. What was unpleasant, however, was the service at the bakery on the first floor. A tall female staff member, upon hearing I wanted to buy a Napoleon cake to send home, immediately told me it couldn't be shipped. She claimed they'd had incidents where customers complained about expired food after shipping, blaming the delivery person. I told her that if I chose to ship it, I would accept the risk of spoilage and she needn't worry. She insisted I call SF Express to confirm if they would ship Napoleon cakes. I made the call, and the courier arrived quickly to pick up the package. Plus, SF Express offers next-day air delivery. It's not necessary for the bakery staff to play the role of a know-it-all when it comes to potential disputes with couriers later on. If I couldn't ship it, I'd just eat it myself. Why make a customer who has traveled so far so unhappy? Why create so many hurdles just to sell a cake? I really don't understand. Her well-intentioned advice, which crossed professional boundaries, was unnecessary. A simple reminder would have sufficed. If I couldn't ship it, would she have refused to sell it to me? It's such a simple process: the customer wants to buy bread, you scan the code and take payment. This was truly bizarre.

I chose White Swan Hotel for the last day of my trip, having heard about this long-standing five-star hotel for a while. Experiencing it firsthand, I can say it truly lives up to its reputation. The service was exceptional, making me feel right at home, and the hotel was very clean. I was extremely satisfied.

This is an established five-star hotel, and although it's been around for a while, it's exceptionally well-maintained. All the facilities are complete, the environment is excellent, and it's spotlessly clean. The service is also top-notch. The hotel's Yu Tang Chun Nuan restaurant is fantastic and definitely worth trying! We had originally only booked one night, but we decisively extended our stay for another. Highly recommended!

The sauna, pool, and other facilities are complete, but they're old and have an odor. This was our country's very first wholly foreign-owned five-star hotel! The service quality still maintains its original high standards... I hope they continue to preserve that.

Facilities: 5 stars Cleanliness: 5 stars Environment: 5 stars Service: 6 stars Single Executive Lounge benefits: Excellent service, nothing more to say. Shamian themed travel photography: Didn't use it. Dined at two restaurants, very satisfied. The dining environment at Yutang Chunnuan and Hongtu Mansion restaurants was excellent. Will definitely bring my family back. Selina from the Executive Club was outstanding, perfect service. Give her a big thumbs up.

I booked the cheapest room with a view of Shamian Island, and I thought it was pretty good. The room wasn't very big, but what really impressed me during my stay was the hotel's service. Many five-star hotels have polite and enthusiastic staff, but what stood out most at the White Swan was their proactiveness. As soon as you pause in the lobby, a staff member will approach you to ask if you need assistance. This was especially true when I checked out and was waiting for a taxi in the lobby. There was a traffic jam on the bridge leading to the hotel, and my driver was delayed. A staff member proactively came over to ask about the situation, called the parking attendant, and even arranged for someone to help me take my luggage to the car so we could turn around on the bridge and leave. While the hotel's facilities might not compare to newer hotels due to its age, the service is still top-notch!

The room was spacious and comfortable, perfect for a family. The view was delightful! Definitely a five-star hotel, the staff were professional and polite. We arrived early and our room wasn't ready yet, so they even offered drinks for the kids!

My long-time favorite, a place with deep sentimental value for a Guangzhou native like me! We upgraded to an Executive River View Deluxe Room, and the stunning views were just perfect for unwinding. The room was spacious, new, elegant, and comfortable, and the service was impeccable. Whether it was my request for a latex pillow and coir mattress due to back pain, the engineer promptly checking the room when I felt stuffy in the middle of the night, or the surprisingly quick delivery of our favorite White Swan mooncakes after ordering them at the front desk for a friend's surprise – everything made me feel that this is my irreplaceable best hotel. Most of the staff spoke Cantonese, which added to the warm and friendly experience. All my friends who visited were full of praise, and some even immediately booked the same room type for the Mid-Autumn Festival. Having experienced many luxury hotels worldwide, the White Swan truly holds the top spot in my heart.

The rooms at this star-rated hotel are very comfortable, and the river view rooms offer expansive views directly overlooking the boats on the river. The service is excellent, and my child even got to swim in the pool. It's also very convenient to find places to eat nearby. We've already booked dim sum downstairs for tomorrow morning!