Hilton Guangzhou Tianhe

The room was fantastic! It wasn't my first time staying here, and this time Yulia took care of me. I had a lot of specific requests, like extra pillows and other needs, and Yulia handled everything perfectly. The breakfast was excellent too (the Jianbing Guozi tasted great!)

Kimi provided excellent service. The hotel facilities were complete and well-equipped, and the room was clean and cozy.

Cleanliness, service, and standards are all at Hilton-level. The quality of the bedding was amazing; I didn't want to get out of bed. Breakfasts are decent, offering both European and Chinese cuisine. Just a heads-up, you need a swim cap to use the pool. The hotel is a little dated, but it's well-built and conveniently located. If you're looking for a small, quiet room in the city center, this is your place.

This was my first time choosing the Hilton brand, despite having traveled many times before, and frankly, I wasn't very satisfied with the experience. Although the staff were quick to address issues, the fundamental problem was the old and outdated facilities. As soon as my mother and I entered the room, we noticed a distinct foul odor. Considering the significant rainfall in Guangdong recently, we thought it might be a smell coming from the air conditioning ducts, so we ran the AC for a long time. It improved slightly after we returned from dinner that evening. However, when we came back to the hotel the next day and opened the door, there was still a noticeable foul and musty smell. We called the front desk to report the issue, and the staff quickly brought an air purifier. While the foul smell did improve, the musty smell remained persistent. They did offer to move us to another room, but since we were checking out the very next day, we really didn't want the hassle. I have sensitive, allergic skin, and shortly after resting my chin on the pillow that was in contact with the headboard, I developed a large area of redness and itching. I hope the hotel seriously investigates their hygiene standards and checks the bedding for dust mites. Also, I've rarely seen such a stingy mini-bar offering – only two Cokes and one juice for the initial complimentary selection.

Elena's service was fantastic! All the staff at this hotel are lovely and incredibly welcoming to foreign guests, which is great because they all speak English. The hotel environment is also very pleasant!

The room was spacious, comfortable, and quiet. The breakfast spread was excellent, and the hotel's location is very convenient for getting around. I was on a business trip this time and quite rushed, plus it rained heavily. I hope to have a better experience next time.

The Hilton staff provided excellent service, and I even got a free room upgrade. I'll definitely be back! The room had huge floor-to-ceiling windows with a great view, and it was wonderfully quiet.

This stay was absolutely fantastic! A special shout-out to the duty manager, Andy, who proactively contacted me after finding my forgotten belongings and kept them safe. His responsible and attentive attitude was truly reassuring. The hotel's location is convenient, the room was clean and comfortable, and the service was prompt. Andy's thoughtful help made this trip extra special. I'll definitely choose this place again next time I'm in Guangzhou!

The service was excellent. Every staff member, from the front desk to the executive lounge and the cleaning crew, was very service-minded. Hester, in particular, was exceptional. I would definitely stay here again if I get the chance.