Fairlfield by Marriott Guangzhou Tianhe Park

Honestly, this place is trash. The service is terrible, from the front desk to their manager, all they give are excuses and show no professionalism when dealing with issues. There's no screen on the window, so if you sleep with it open, you'll get bitten by mosquitoes all night. The funniest part is they moved me to a 'quiet room,' and it was an absolute disaster – by then, I was too fed up to switch again. The toilet and sink are open-concept, right next to the bed, and the shower drain was blocked, which was even funnier. For the remaining days, they didn't even bother to clean out the trash or replenish the disposable toiletries, claiming they 'don't touch guests' personal items.' That's hilarious, considering they're disposable amenities. I specifically want to call out the female manager (I don't know her name) for her terrible attitude. And the best joke of all: they kept hounding me about when my reservation would be finalized. Then, at 12:30 PM, they called my room asking when I was checking out. Since when does Marriott's check-out time start at noon? They kept spouting off about 'this standard' and 'that standard.' Your standards must be incredibly high, as if I've never stayed at a Marriott before. I reported the issues, but I haven't seen any resolution. What a joke.

Comfortable stay! I spent four nights in Guangzhou, and everything from breakfast to the room facilities and service lived up to the price. Just one small suggestion: could the books on the bookshelf be arranged upright? They're currently placed upside down, which makes them a bit hard to read, haha.

I brought my child here for an exam and decided to check out this Fairfield Inn. I booked a king room, and at check-in, they upgraded us to a family room, which was a very thoughtful touch. The room was quite spacious, and the mini-bar had two soft drinks. The bottled water was Bama Platinum Spring, much better than Ice Dew. The breakfast was excellent, with freshly made tofu pudding and freshly boiled wontons that were both delicious. I highly recommend this hotel!

The breakfast offers a great variety, and the service is warm and attentive. My favorite is the preserved egg and lean pork congee!

The front desk staff are welcoming and efficient with check-ins, often providing complimentary room upgrades for members. Rooms are consistently clean with no odd smells. The robot delivery service and self-service laundry room are very practical. Plus, the front desk is available 24/7.