Hilton Garden Inn Guangzhou Tianhe

The hotel was decent, but the power went out suddenly once in the middle of our stay. The hotel didn't seem to know how to handle it and didn't give us any updates. Also, the bathroom light kept flickering, and there was a strange smell in the room if the air conditioning was turned off. I'm a light sleeper, and the room facing the overpass was very noisy, so I didn't get much sleep.

This is my third stay at the Hilton Dinglong. I initially chose it because many of my friends found its location convenient and public transport easily accessible. I even stayed here just two months after it opened. Back then, my experience was like paying for an Atour, All Seasons, or Xana hotel but receiving full international star-level service. In 2023, I brought friends from the north to experience Guangzhou's historical charm and culinary delights, and we mostly stayed around Xiguan. Before heading back to Meizhou, we stayed one night here, and they said it was the most comfortable night they had in Guangzhou. This time, I was even more pleasantly surprised. The breakfast was delicious and plentiful; I wasn't hungry at all for lunch, which saved me money and precious time. This stay was made even better by the duty manager, Bao Qiankun. His service was incredibly warm and thoughtful. Knowing I enjoy inviting friends to taste European-standard yellow tea, he proactively upgraded me to a suite for free. I had originally only planned for a short one-day stay but ended up extending it by another day. He even helped courier a forgotten item back to my home free of charge. It truly feels like I met someone genuinely kind and enthusiastic. I wish him all the best in his endeavors!

Traveling with my elderly parents, I'm incredibly grateful to the parking attendant who arranged a spot for us right near the lobby! It really touched our hearts. The housekeeping staff was also very welcoming! The hotel itself was clean and tidy, and offered great value for money! Highly recommend!

Overall, it was decent. They upgraded our room without a fuss and resolved any issues we had. You get what you pay for, and as a Hilton Garden Inn, it's a solid, affordable five-star experience. The location, however, is quite average, with the surrounding area looking a bit run-down and old.

The hotel facilities are good and the rooms are spacious. However, it's a bit far from Tianhe Central.