I booked this hotel for a business trip, and the male front desk staff had a terrible attitude. On the first night, I called the front desk from the hotel phone to report noise. He said he'd come up to check, but I never heard back. I called again, and he said he'd move me to the second floor the next day. I understood and accepted that. However, the next day, the female front desk staff said she wasn't aware of it and the second floor was fully booked.
There were also cockroaches in the hotel, and the laundry room was only on the letter-designated floor, which was super inconvenient. During the day, I was out, and when I returned, I found that housekeeping had entered and cleaned my room without permission. Even worse, they left a used tissue in the trash can. I called the male front desk staff to tell him not to let housekeeping enter my room without permission, and he agreed, but it happened again later. I had no choice but to directly tell the housekeepers when I saw them.
On the other hand, the female front desk staff at the hotel was quite good; she was able to help. The male front desk staff, however, just seemed to ignore everything I said. I originally didn't want to leave a review, but even after all this time, I still feel angry 😤
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