Xingzouzaicaomang
August 3, 2025
Sunac's holiday apartments are always a bit hit-or-miss, and this one was no exception. Located on the 4th floor, natural light was already scarce. To make matters worse, the room was painted in dark colors, making it feel, as some other guests have noted, like an unfinished apartment.
Then there was the front desk staff, specifically the young woman with glasses – a truly frustrating experience. I requested an extra blanket three times. The first time, she said she'd check with her manager. The second time, she claimed she'd go look for one. Finally, on the third attempt, she informed me there would be a 20 RMB laundry fee. For a one-bedroom apartment accommodating two adults and two children, one blanket is simply not enough for everyone to sleep comfortably. The way the management handled this was utterly disheartening, especially after I'd traveled a full day from Xunliao Bay.
The same front desk staff member was involved in another incident. I had first inquired via WeChat about a late check-out but received no immediate reply. Later, I saw a message confirming it was possible, *provided I left a positive review for her on the platform*. However, my phone was connected to the TV for screen mirroring at the time, so I missed the notification. When I subsequently asked about it at the front desk, it was, predictably, the same young woman. She then stated there would be a late check-out fee. Immediately after her remark, a supervisor appeared (I noted her assertive demeanor, common with people from Northeast China or Shandong), who then clarified that *she* had already communicated on WeChat that the late check-out would be complimentary. This starkly highlighted the chaotic state of their management. At that point, I abandoned all further requests and simply booked a higher-floor unit at a different property.
On top of everything, I had to explicitly request mosquito repellent from the front desk! In the lobby, the faucet handles were incorrectly labeled, and I nearly scalded myself with dangerously hot water. The front desk area itself was also noticeably disorganized.
I sincerely hope this establishment, as a business, will start genuinely considering the needs of its guests. People come here to relax and enjoy their vacation, not to engage in petty disputes or power struggles. It's a matter of mutual respect: if you don't treat your customers with consideration, don't expect them to treat your business favorably. Value your customers, and they will value you back.
Original TextTranslation provided by Google