Guest User
December 18, 2023
Really like the funky vibe at the hotel and service was attentive. My room was not ready at check-in, and my friend’s was, but David, GM, was on hand to help smooth the process. He offered us complimentary breakfast for out trouble which we didn’t need. He then suggested sending up some red wine. That was nice. It never materialized, but if we had made a call, I imagine it would have. We were more interested in meeting up with our friends. When my room didn’t seem to work—I didn’t find the lights—and it also didn’t seem on par with my friend’s room, David showed me a designer room. I didn’t take it as once he showed me how to work the lights my room was fine. I appreciated the time he took as the hotel was super busy. David also helped us find our driver when we checked out. Really enjoyed the room. Bed super comfortable and bathroom spotless. The W is close to a nice restaurant Ganea: Fairy Tale Kitchen—super brunch & Dinner place & an easy walk to Park Central Mall and various touristy spots. Close to the Canton Tower as well, and a funky cool old neighborhood banned to cars. Great location. I would stay at the W again, simply because of location and comfort, but especially because David was super helpful. The Christmas decor was over the top in a contemporary way. Very festive!