Guest User
March 1, 2026
Honestly, the service at this hotel was the strangest I've ever encountered. On the first day, I checked into a projection room, and the projector was faulty. It was late, so I didn't bother having them fix it. The next day, when I checked out, they told me that the next time I stayed, they'd give me a free room upgrade and complimentary breakfast.
However, I booked the same room type again that very day. When I went to check in that evening, my friend was also coming over, so I thought I'd switch to a different room. The projection room was 360, and the deluxe twin room was 340. The front desk told me I couldn't cancel and rebook; she could only switch it for me. As for the platform's cancellation policy, I know it perfectly well: as long as the hotel agrees, you can cancel at any time.
Overall, my first day's experience was bad. They promised me all these conveniences, but then on my next stay, they made me pay 360 for a 340 room type. The so-called free room upgrade and complimentary breakfast – it felt like they say that so often to appease unhappy guests that it just slipped out to me too. My experience was truly terrible!!
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