Guest User
December 27, 2023
I traveled back to China alone and booked four nights at the Galaxy Hotel. I was jet-lagged and walked around Guangzhou without any destination. The hotel address and cleanliness are okay. But I was woken up at around ten o'clock in the morning the next day, saying that I needed to do some cleaning. At 7:20 in the morning on the third day, the waiter directly swiped the room card and entered the room. I woke up in shock and asked who it was, but she said, "You're not Have you checked out?"... Although she expressed her apologies after realizing her mistake, I couldn't sleep anymore. I was already suffering from jet lag and woke up passively two mornings in a row with a headache! I complained to the main station and received no response.
I asked about it on the morning of check-out, and the person sitting at the front desk must be the management staff. They said they knew the content of the complaint, but they didn't apologize. The waiter just explained that she wanted to clean...
Let’s talk about the breakfast, which is all disposable plastic tableware. The food provided is white porridge, pickles, steamed buns and eggs. I can’t believe this is the breakfast of the Galaxy Hotel in Guangzhou. Except for the first morning, I have never been to the breakfast restaurant again...
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