My stay at this CityNote Hotel branch was extremely disappointing, clearly falling below the standards of its other locations in Guangzhou.
Right from check-in, the staff's attitude was unprofessional and they lacked even basic customer service awareness; there was no welcome or sense of valuing the guests. The room initially assigned to me was tiny, barely allowing for movement, and I had to pay extra to upgrade to a slightly larger room.
The hotel's management of room cards was overly strict and uncomfortable, giving the impression of a lack of trust towards guests. Furthermore, the soundproofing in the room was very poor, seriously impacting the quality of rest, and there was an unpleasant odor in the elevator.
Overall, this stay was very disappointing and completely failed to meet expected standards. I will not choose this branch again, nor would I recommend it to others.
Original TextTranslation provided by AI