Larrilario
January 3, 2025
My room was a luxurious suite with private bath tub (around hkd 3000 for two nights including breakfast). Hardware is definitely exceptional. However when it comes to service it is below standard:
1) front desk - service was poor without any greetings such as bell boy. Front desk officers were unhappy without any eye contact when they talk to you. No hospitality at all;
2) breakfast - the quality both food and service were not up to a 4 or 5 star service. Table was not clean, staffs were almost unfriendly, except one female manager and one staff, all staffs were rushing their task and unwelcoming. I believe the hotel management need to motivate their staff ,otherwise, people won’t come again.
3) Amnenties - room is a luxurious suite with private bath tub, massage chair, kitchen , dining table and queen bed. The tub was not very clean, with water splitting . Such a waste as their service was not meeting the standard of what it is expected to be a 5- star resort. (The environment, garden were nicely decorated indeed) The Hot Spring pool is well known but I have’s try so cannot comment.
I won’t come to this resort again, if the service of the hotel haven’t improved. And I won’t recommend travelers with kids who is looking for a family friendly and good service resort.
P.S.: Parking spaces were spacious and free
