Kempinski Residences Guangzhou

The service was excellent! Every staff member I encountered, from the concierge to the front desk and housekeeping, was smiling, especially the concierge! The room was quite spacious, I'd say around 50 square meters, and I really liked the large bathroom area. However, regarding the toiletries, maybe it's just my hair type, but after washing my hair, it felt quite frizzy. I absolutely loved the bedding! The duvet was a bit warm, but the mattress and pillows were perfect for me! The location is great too. It's convenient for getting around, and there are plenty of takeout options, with robots delivering to the room door.

This hotel has a great design and high-quality feel. I had a fantastic first impression of the Kempinski brand when I stayed in Bali previously. The bedding is very comfortable, and it offers good value for money. The location is decent, situated in a residential area in Yuexiu with many local restaurants nearby. It's only a 15-minute drive to Zhujiang New Town. Justin provided excellent service. I'll definitely stay here again on my next trip to Guangzhou.

I chose this Kempinski hotel for my trip to Guangzhou, and the room was fantastic and comfortable. The hotel is located in the old town, and while there's subway construction nearby, the soundproofing in the room was excellent. The modern curtains and sheers provided amazing blackout, ensuring a great night's sleep. The bathroom was spacious and had a very practical heated towel rail, so small items like handkerchiefs dried by the next day. The modern curtains and sheers provided amazing blackout. Additionally, the hotel's transportation was convenient, not far from the subway station and bus stops. All the service staff, from the front desk and bellhops to housekeeping and breakfast hosts, were enthusiastic and attentive. The breakfast offered a mix of Chinese and Western options, and personally, I found the Western selection to be stronger. When I called to request a late check-out before leaving, the front desk readily agreed. I highly recommend this hotel.

I'm officially a huge fan of Kempinski! From the moment I checked in, every detail was perfect! I already reviewed it on dzdp, but I just had to leave another good review on Ctrip! I'd experienced excellent service at Kempinski Suzhou before, and this time at Kempinski Guangzhou, while waiting for my room, I was drawn to the stamp-collecting activity downstairs. The hotel staff, Justin, was incredibly nice! He saw I didn't get a good stamp the first time and patiently taught me how to do it, even explaining the meaning behind each design. The young lady at check-in even upgraded my room and enthusiastically helped with my luggage. The key card design was also very interesting, and outside the room door, there's a small shelf specifically for placing your phone or drinks when you open the door! These little details have completely won me over! It looks like Kempinski will be my top choice for hotels from now on!

Facilities: The room was spacious and pretty good, but the soundproofing wasn't great. The room opposite was really noisy at night. Cleanliness: The cleanliness was definitely not up to par. There was white paper stuck to the side of the bathtub that hadn't been cleaned off, and the bedside table was dusty. Environment: There's ongoing road construction near the hotel, which made it quite noisy! And there were mosquitoes! I didn't sleep well all night, and I kept wondering where the mosquitoes came from?! Service: Food deliveries aren't brought up to the room, even though I saw robots available.