Guest Reviews of Swisstouches Residences Guangzhou
9.3/10
Very Good
1368 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(1368)
Positive reviews(1337)
Reviews with photos/video(282)
Offers pick-up/drop-offs(323)
Easy to get around(201)
Close to airport(182)
Delicious breakfast(156)
Clean pool(151)
Great swimming pool(151)
Friendly front desk staff(85)
Has facilities for children(10)
Negative reviews(31)
Sanmia Drone
Deluxe Family Room
Stayed in Oct 2025
Family
22 review
10/10
Outstanding
Posted on Nov 7, 2025
Very nice hotel with excellent service. Liu Xiang Rong helped me bring all my luggage to my room and she was very kind
Depsy
Quiet Queen Room
Stayed in Sep 2025
Couple
20 review
9.0/10
Great
Posted on Oct 15, 2025
Very nice place. Good location: close to airport, very clean and the service is good but just the food breakfast ain’t that nice.
Response from Property: 尊敬的賓客您好!感謝下榻廣州穗和瑞斯麗酒店。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。早餐我們已反饋給餐飲部,接下來會研究並提升餐品。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨。
Alin04qa
Deluxe Family Room
Stayed in Jul 2025
Family
33 review
10/10
Outstanding
Posted on Aug 10, 2025
We stayed just one night. Not far from airport. The room was big and clean. A bit noisy because of planes. There is a gym and a swimming pool, a sauna and a steam room.
Response from Property: Dear guest, hello! Thank you very much for your review of our Swisstouches Hotel. It is our honor to serve you. We strive to provide every guest with the most attentive and meticulous service, bringing every guest a superb experience. Your encouragement is the greatest support and encouragement for the hotel. We will continue to work hard to provide even better service for your next stay. We look forward to welcoming you back home!
Guest User
Deluxe Family Room
Stayed in Jun 2025
Family
2 review
7.0/10
Posted on Jul 30, 2025
We rented this hotel only because of swimming pool and sauna. But when we checked in the reception told us that at swimming pool at the day time kids have classes, and they will finished around 8 pm, but at 9.30 the pool still was full of kids. And was impossible to swim. The pool is very shallow And the sauna was working not that good. The breakfast was very poor, Like 3 stars hotel Location of this hotel is good. And the design great. Rooms are clean and quiet.
Response from Property: Dear guest, hello! Thank you very much for sharing your stay with us and for providing valuable feedback and suggestions. We will make timely improvements. We apologize for not leaving you with a perfect memory this time and look forward to making up for it next time. We wish you all the best!
Guest User
Standard Queen Room
Stayed in Jul 2025
Other
4 review
8.0/10
Very Good
Posted on Aug 14, 2025
Excellent facilities, delicious food, and clean, bright, comfortable new rooms.
Original textTranslated by Google
Response from Property: Dear guest, we are delighted that you have chosen Swisstouches Hotel Guangzhou as your home in Guangzhou. We will strive to provide every guest with an exceptional experience and a truly exceptional experience. Your encouragement is our greatest support and inspiration, and we are committed to providing the best possible service to every member of our family. The hotel offers a rich breakfast buffet, delicious Western cuisine in the Western restaurant, exquisite afternoon tea, an indoor heated swimming pool, and a fitness center. A Swissôtel hotel, the hotel upholds the highest standards of Swiss hospitality and amenities. A 15-minute drive from Baiyun International Airport, we offer a 24-hour free airport shuttle. Just 300 meters from Renhe Metro Station, the hotel is conveniently located in the Renhe business district, offering a wealth of dining and leisure activities. It is the perfect choice for your business or leisure trip to Guangzhou. We look forward to welcoming you back home!
James 86
Quiet Queen Room
Stayed in Apr 2025
Solo traveler
1 review
7.5/10
Posted on May 24, 2025
Not a bad stay. Breakfast has variety of options and the staff are helpful. Will definitely book again
Response from Property: 尊敬的賓客,您好! 非常感謝您對我們瑞斯麗酒店的點評,能為您提供服務是我們的榮幸;我們務求為每位賓客提供最為貼心細緻的服務,為每位賓客帶來超值的體驗;賓客的鼓勵是對酒店最大的支持和鼓勵,我們會再接再厲,為迎接您下一次的入住,做到更好的服務,期待您下次回家!
Anonymous User
Deluxe Family Room
Stayed in Apr 2025
Family
5 review
9.5/10
Amazing
Posted on May 21, 2025
The hotel is very new and clean. 3-400 m far from shopping area. The room is very far from lobby but aftrr checkin, you can use another lift that feel closer to the entrance than the lift near lobby. The breakfast was good(variety of foods)
Response from Property: 尊敬的賓客,您好! 非常感謝您對我們瑞斯麗酒店的點評,能為您提供服務是我們的榮幸;我們務求為每位賓客提供最為貼心細緻的服務,為每位賓客帶來超值的體驗;賓客的鼓勵是對酒店最大的支持和鼓勵,我們會再接再厲,為迎接您下一次的入住,做到更好的服務,期待您下次回家!
Guest User
Superior Twin Room
Stayed in Sep 2025
Traveling with friends
19 review
9.0/10
Great
Posted on Nov 8, 2025
The reception and cleaning staff were smiling and welcoming.
The room is very good and quiet
Staff should assist with moving bags
Guest User
Superior Twin Room
Stayed in Mar 2025
Solo traveler
10 review
8.0/10
Very Good
Posted on Jun 24, 2025
It's really close to the metro station. The hotel is gigantic, which is a bad thing. It takes a long time to get to the reception or the pool. There was a construction site right outside my window, and at 11:30 p.m., the excavator workers started blowing their whistles. I had to go to the reception to ask for a different room. The staff gave me a different room. The breakfast food was delicious, and there was a good selection. However, I probably won't stay here again.
Response from Property: Dear guest, we are delighted that you have chosen Swisstouches Hotel Guangzhou as your home in Guangzhou. We will strive to provide every guest with an exceptional experience and a truly exceptional experience. Your encouragement is our greatest support and inspiration, and we are committed to providing the best possible service to every member of our family. The hotel offers a rich breakfast buffet, delicious Western cuisine in the Western restaurant, exquisite afternoon tea, an indoor heated swimming pool, and a fitness center. A Swissôtel hotel, the hotel upholds the highest standards of Swiss hospitality and amenities. A 15-minute drive from Baiyun International Airport, we offer a 24-hour free airport shuttle. Just 300 meters from Renhe Metro Station, the hotel is conveniently located in the Renhe business district, offering a wealth of dining and leisure activities. It is the perfect choice for your business or leisure trip to Guangzhou. We look forward to welcoming you back home!
Serdar XJ
Standard Queen Room
Stayed in Mar 2025
Business traveler
25 review
9.0/10
Great
Posted on Apr 18, 2025
Good hotel and wery good location. 400 m metro line 3 . (Renhe) wery near to airport. Breakfast is also normal. Next time i try swimming pool...
Response from Property: Dear guest, hello! Thank you very much for your 5-star review of our Swisstouches Hotel. It is our honor to serve you. We strive to provide the most considerate and meticulous service to every guest and bring every guest a super value experience. The encouragement of guests is the greatest support and encouragement to the hotel. We will continue to work hard to welcome your next stay and provide better service. We look forward to your next visit!
Guest User
Deluxe Family Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 14, 2025
All the staffs have been really friendly and helpful, however, a man (probably a hotel guest)kept spitting to the side of the pool after each lap whist our children were swimming in the pool. This is not directly the hotel’s fault but the staff did not intervene which it was a bit disappointing, we had to take the children out of the swimming pool after a short while as it was very unpleasant.
Guest User
Quiet Queen Room
Stayed in Sep 2025
Family
2 review
7.5/10
Posted on Oct 25, 2025
Hotel sound protection not strong, can hear construction site and next door activities at night
Response from Property: 尊敬的賓客,十分感謝您的入住並細心地與我們分享您的意見。我們十分抱歉,在您入住期間沒能為您帶來愉快的感受。希望您能再給我們一次改進的機會。我們一直致力於服務的提升,為賓客提供更優質的服務!我們真誠地希望您的下一次光臨!
Elton de Freitas Carvalho
Quiet Queen Room
Stayed in Apr 2025
Couple
102 review
10/10
Outstanding
Posted on May 15, 2025
This hotel is very good and very close to the airport,? The rooms are very large
Response from Property: Dear guest, hello! Thank you very much for your 5-star review of our Swisstouches Hotel. It is our honor to serve you. We strive to provide the most considerate and meticulous service to every guest and bring every guest a super value experience. The encouragement of guests is the greatest support and encouragement to the hotel. We will continue to work hard to welcome your next stay and provide better service. We look forward to your next visit!
VCHR
Quiet Queen Room
Stayed in Feb 2025
Family
5 review
10/10
Outstanding
Posted on May 2, 2025
Room was spacious, and I got an upgrade from the kind receptionist upfront because all the rooms that I booked weren’t vacant and were all full.
Response from Property: Hotel reply:
Dear guest, hello! Thank you very much for your 5-star review of our Swisstouches Hotel. It is our honor to serve you. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. The encouragement of guests is the greatest support and encouragement to the hotel. We will continue to work hard to welcome your next stay and provide better service. We look forward to your next visit!
Guest User
Quiet Queen Room
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Oct 3, 2025
Very clean hotel, near subway station and lots of restaurants nearby, perfect place for a business travel.
Response from Property: 尊敬的賓客,您好! 非常感謝您對我們瑞斯麗酒店的5星點評,能為您提供服務是我們的榮幸;我們務求為每位賓客提供最為貼心細緻的服務,為每位賓客帶來超值的體驗;賓客的鼓勵是對酒店最大的支持和鼓勵,我們會再接再厲,為迎接您下一次的入住,做到更好的服務,期待您下次回家!