Tian Mu Lu Jia hotel (Guangzhou Shiqiao Metro Station Zhuanhui Plaza Store) Reviews

I booked this room for my friend who was visiting me with her daughter. **Amenities:** The facilities are pretty good overall. It's right near Yifa Commercial Street, so shopping and dining are very convenient. **Hygiene:** The place is quite clean. My friend did mention a slightly musty smell when she first entered the room, so maybe it just needed to be aired out. **Environment:** The environment is decent. **Service:** The service attitude was very good.

I'm absolutely fuming after staying here, you *have* to avoid this hotel! On August 4th, around 10:30 PM, the toilet got clogged. First, my call wouldn't go through, so I went downstairs to the front desk in person. The result of the front desk attendant's 'training' was to lecture the guest instead of solving the problem – immediately deflecting blame by saying, 'We remind guests not to flush toilet paper' (as a visitor, how am I supposed to know your local customs?). This was my fourth night, and the first time the toilet clogged, yet they told me I'd have to wait until tomorrow for repairs? They suggested I use the restroom on another floor? I asked to borrow a plunger to fix it myself, but they refused! I asked to switch rooms, but they said there were no rooms available! It wasn't until we threatened that 'the toilet water is about to overflow' and to complain to the manager that they reluctantly moved us to a king-sized room. The funniest part is I checked right then and there – there were clearly twin rooms still being sold online, but they deliberately wouldn't switch us (Oh, different room types? Well, if there's a problem with *your* original room, why should the guest suffer?). They were obstructive throughout, completely unhelpful! If you're someone who uses the toilet a lot, steer clear of this hotel – the toilets clog easily, and the front desk is even more clogged with attitude. Whoever stays here will be disgusted! Never again. This negative review is well-deserved; let's see how your arrogant customer service responds!

Clean. Facilities: Very convenient. Hygiene: Very clean. Service: Excellent, they solved problems.

The room environment is great, very quiet around, and the sound insulation is good. It was a comfortable stay.

The environment is elegant and well-decorated, and it's very close to the subway station.

Great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great.

Absolutely terrible hotel. When I checked in, the front desk completely ignored me and just kept talking to a guest who had already checked out, without even bothering to say 'one moment'. Once I got to the room, I found the TV remote covered in dust and large patches of mold on the wooden floor. The fridge wasn't cooling at all, and when I asked the front desk, they said it was only for keeping fruit fresh. The Wi-Fi and TV in the room were also broken. They kept saying maintenance would come the next day, but no one showed up during our entire two-day stay.

Aircon and fridge never worked.

Cleanliness: Clean Facilities: New Ambiance: Good Service: Good

The smallest room smells very bad, but a bigger room is clean. The room smells cigarettes even in a non-smoking room. A laundry room is good, there are 3 machines, I could use whenever I wanted. The staff are very helpful. Overall I liked this hotel.

This stay exceeded my expectations. The hotel's location is excellent, very close to the subway station and shopping areas, so getting around was a breeze. The room was spotlessly clean, with no strange odors, and the bathroom had a great wet/dry separation. Hot water supply was consistent too. The bedding was soft and comfortable, making for a very restful sleep.

VERY HAPPY

They asked for a 100 yuan deposit upon check-in, and when I asked why, they actually said it was in case the bed sheets got dirty and couldn't be washed clean! How bizarre. Room 701 was even weirder, with no place to hang clothes and the sofa facing the wall. Breakfast was just a bag of bread, an egg, and a carton of yogurt.

I've been staying here for all my business trips since late last year. The hotel is a bit old, but the rooms are spacious, which is great for business travelers or families with a lot of luggage. My main complaint, and something that hasn't changed, is that the towels are always dirty, old, and have a strong greasy smell. This has been the case every month. Several times, I've even found hairs stuck to the towels. Plus, there are always crumbs, trash, and hairs in the corners of the room. The hygiene is really poor. I don't understand why the hotel doesn't change their laundry service or why they don't use a vacuum cleaner when cleaning!