The Ritz-Carlton Properties in Guangzhou

It's rare for me to leave a bad review, but this one is aimed squarely at the unreliability of the Trip.com app. I was in Guangzhou for a business trip and wanted to check out some high-end hotel designs. I searched online for luxury hotels in Guangzhou, and annoyingly, this one came up quite high in the rankings. I have no idea how such misleading rankings are generated, so it just goes to show you can't always trust what you read online; it's better to verify information through multiple channels. For example, if I had just called the front desk to ask if it was renovated in 2021, I probably wouldn't have booked it. I saw on the Trip.com app that it was renovated in 2021, so I believed it and booked a twin room for 1690. When I actually got to the hotel, I found it was quite old. It was too late in the evening to find another, better hotel. I spoke to a staff member who mentioned it had been open for 17 years (I couldn't verify this, it was just verbal). They really shouldn't put incorrect renovation dates on the app. For many people, a key criterion when booking a hotel is that it's been built or renovated within the last three to four years, as this usually reflects current design trends. They might try to explain that it was *partially* renovated in 2021, so they're playing a word game very cleverly. I won't comment on the price, as location and season can vary, but for an old-fashioned decor like this, the price is a bit high. This Ritz-Carlton is significantly different in detail from other properties of the same brand that have opened in the last four or five years. It's not that it's bad, it's just that the design standards from back then are quite dated. If you genuinely enjoy this so-called 'old money' style, then I guess it's fine for you. Objectively speaking, the cleanliness was good; I inspected the entire place, and it was spotless, and the service was also decent.