This hotel is a resort type, and traveling during the off-season definitely offers great value for money. It's located at the South Gate of the ancient town, which I'd consider the back entrance, as the North Gate is the busiest. Since it was the off-season, the breakfast options were limited and ordinary, not quite matching the room rate.
They do provide toilet seat covers and a shuttle service. The front desk and service staff were pleasant and patient in resolving guest issues. However, there are areas where the hotel needs improvement:
1. **Room cleanliness needs a boost.** Upon check-in, there was a long strand of hair on the carpet downstairs, and visible dust on the stairs. A housekeeper happened to bring disposable slippers, so I asked her to clean it. The bathroom floor in the bedroom was visibly dirty, but I only noticed it at night and didn't want to bother the concierge again, so I just rinsed and scrubbed it myself. We stayed for two nights. The first night, the bedding, duvet, and pillows felt unhygienic, and my hands and feet were itchy all night. They were replaced with fresh ones the next day, and the itching immediately stopped. There was also obvious trash left on the bedroom carpet, which was cleaned up after I reported it on the second day.
2. **The hotel's handling of secondhand smoke needs to be improved.** The smell of secondhand smoke was very noticeable, especially when opening the curtains. I asked for an air purifier, but the hotel doesn't have them; they could only offer air freshener, which ended up causing secondary pollution.
3. **This clearly shows that the cleanliness issues are not due to peak or off-peak season, but rather a lack of genuine attention to hygiene from the hotel.**
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