Anonymous User
September 12, 2025
The room facilities were decent; the bed and pillows, in particular, were very comfortable. However, the service was quite subpar. Despite booking ahead of time, upon arrival, my room had a large pillar smack dab in the middle of the window. This took up a significant amount of space and made the room feel incredibly awkward and uncomfortable. When I asked the front desk to switch rooms, I was told it wasn't possible as they had no other rooms available.
I had intentionally booked a 'Premium City View Room', which cost over 100 RMB more per night than the 'Executive King Room', hoping for a better experience. Yet, when I asked the front desk about the difference, they actually told me it only came with a few extra bottles of water and coffee. To those who've stayed in an Executive King Room: did your room *not* have water and coffee? Is there truly no more to it than that? I strongly suspect that the room I booked is essentially identical to the Executive King Room. I encourage fellow travelers who have experienced both room types to compare and see if there's any real distinction.
Furthermore, the room had an unpleasant odor. I called the front desk, but after waiting over ten minutes with no response, I had to call a second time before anyone showed up. I just stood there, waiting. If this hotel marketed itself as a budget hotel, I'd understand completely. But to brand itself as a high-end establishment when the service clearly doesn't live up to that standard? What's the point of relying on follow-up calls just to fish for good reviews? They did call me for a follow-up, but I still felt compelled to share my honest feedback here.
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