Here's what I liked about this hotel: the rooms are quite new, and the location is great. It's not in a bustling tourist area, but there are plenty of local eateries nearby. Plus, you can get a mountain view from the higher floors.
The cleanliness of the hotel is also commendable.
However, there are a few areas that could definitely use some improvement:
1. As an InterContinental Platinum member, I didn't seem to receive a welcome drink, even though I noticed other members with them in the elevator. It feels a bit inconsistent, and while I understand that booking through Ctrip as a member might be more expensive than non-member rates, not receiving the expected courtesies or being treated differently really diminishes the brand's reputation.
2. The hotel restaurant and laundry room are both on the 22nd floor, while guest rooms are from floors 8-21. There aren't many elevators, which leads to long wait times and inefficiency.
3. The front desk staff seemed overwhelmed when there were a lot of guests.
4. Breakfast service also needs improvement. When the restaurant opened at 7 AM, the first two bowls of noodles from the noodle station were taken directly by kitchen staff to eat. While I understand staff work hard, during opening hours, shouldn't guests be prioritized? It left a really bad impression.
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