To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(5455)
Positive reviews(5319)
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Easy to get around(474)
Near shopping area(464)
Friendly front desk staff(452)
Convenient for shopping(416)
Delicious breakfast(324)
Perfect for business trips(185)
Great swimming pool(83)
Excellent afternoon tea(56)
Negative reviews(136)
Guest User
Superior King
Stayed in Apr 2025
Solo travellers
35 review
10/10
Outstanding
Posted on May 12, 2025
The room was fantastic and the front desk was friendly. The gym has a sauna. The breakfast pastries were not amazing as per other reviews here. Loved the music at breakfast.
Response from Property: Dear Guests:Hello! Thank you very much for your praise of Pullman Hotel! We always firmly believe that a sincere smile and professional service are the keys to winning guests' satisfaction. The hotel strives to provide you with meticulous care in every detail. Your recognition is our greatest honor and also the driving force for our continuous pursuit of excellence. We look forward to your next visit. We will continue to provide you with a warm attitude and professional service to create a home-like stay experience. Wish you a happy life! Welcomer
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Couples
13 review
10/10
Outstanding
Posted on Apr 14, 2025
Connected to this luxurious hotel is a mall which provides a short cut to the metro and the Central railway station. The indoor pool and roof top garden are fabulous but the breakfast whilst rich in diversity doesn't quite meet up to its five star standard.
6/16
Response from Property: Dear Guest, Greetings from Pullman Guiyang! As a chain brand of Accor, we focus on guest stay experience. We would like to thank you for your review for us, and we are very grateful for your comments. We apologise for not being able to fully meet your expectations. We will further optimise our menu choices and tastes, and strive to provide a richer and tastier dining experience for each and every guest. Your comments are our motivation for continuous improvement, and we will continue to work hard to ensure that every guest can enjoy high-quality all-round service. We look forward to your visit again, we will welcome you with better service! -Welcomer
WILLIAMS
Superior King
Stayed in Feb 2025
Solo travellers
2 review
10/10
Outstanding
Posted on Apr 1, 2025
Good one, good location and comfortable. The gym and swimming pool facilities are fantastic. Also has a Bluetooth speaker in the bedroom which was a cool touch.
Response from Property: Dear guest, thank you for choosing Pullman Guiyang as your accommodation and taking the time to share your experience with us. We also appreciate your affirmation about our fitness center and Bluetooth speaker in the room. Your affirmation is the driving force for us to move forward, and creating a wonderful stay experience for guests is also the driving force and goal we have been striving for. Being satisfied once is not our ultimate goal. We hope you are satisfied every time, and we will always be your first choice for staying in Guiyang. Wishing you a happy life!-Welcomer Samantha Jiang
Benjaminschang
Deluxe Queen Room
Stayed in Feb 2025
Travel with friends
17 review
8.5/10
Very Good
Posted on Mar 26, 2025
Nice birthday cake arrangement and it’s walking distance to popular eating district.
Response from Property: Dear guest: Thank you for your stay at Pullman Guiyang. Thank you for recognizing the birthday arrangement and the location of our hotel! We hope that we will always be your first choice of staying in Guiyang, wish you a nice day! -Samantha Jiang Welcomer
Guest User
Deluxe Twin
Stayed in May 2025
Family
3 review
9.5/10
Amazing
Posted on Jun 17, 2025
The location is nearby old Guiyang station and surrounded by old buildings. There is a shopping beside though a bit old fashioned. The room is clean and service is good. Will choose again next time going to Guiyang.
Response from Property: Dear guests, Thank you for taking the time to share your stay experience of Pullman Guiyang. Thank you for recognizing of hotel facilities, hygiene and service, we will continue to provide excellent service, and hope we will always be your first choice for staying in Guiyang! Wish you a nice day!-Welcomer
Guest User
Superior King
Stayed in Feb 2025
Solo travellers
3 review
10/10
Outstanding
Posted on Mar 29, 2025
Very spacious hotel. The elevators were top end.
Wonderful views, very nice rooms. Wonderful room service. I liked the easy to use safe in my room.
Very good location. attached to the hotel is a shopping center with restaurants and fast-food restaurants.
Behind the shopping center is a very long food-street.
Under the road to the nearby railway station and subway station is a vegetable market.
A 10km. taxi ride to the west-railway station was about 35 yuan.
Response from Property: Dear guest:Thank you so much for choosing to stay at Pullman Guiyang Hotel. Your praise has inspired us greatly, and we will continue to provide attentive service to ensure a good stay experience for every guest. We also hope that Pullman Guiyang Hotel will continue to be your first choice for accommodation. We look forward to your visit again and wish you a happy day- Welcome Ambassador
kk85
Executive Deluxe King
Stayed in Jul 2024
Travel with friends
21 review
8.0/10
Very Good
Posted on Aug 11, 2024
Room: Stayed on the 27th floor in one of the executive rooms and it definitely was not executive. Luxury was definitely lacking as most of the interior in the bathroom/shower bath area was old and in need of help. The closet was so dusty inside too. However the room itself was nice enough with a big enough bed and a good view of the city. Complimentary fruit was there on arrival but compared to other executive rooms in hotels it missed the personal touch. The executive lounge on the 30th floor was fine enough with cakes, salad and some hot dishes alongside fruit and beverages. Would be nice if they offered wine though.
Staff: staff here are wonderful. Very attentive and cheerful. Cleaners, waiters, reception and everything in between- all lovely people.
Breakfast. The breakfast buffet is the highlight. Absolutely delicious and such a wide variety of to choose. Western and Chinese dishes are available with plenty of fruit and bakery items too. Fantastic.
Location: Easy enough to reach plenty of attractions and snack street is very close by.
Overall a pleasant stay.
6/13
Response from Property: Dear guest: Hello! Thank you for your stay at Pullman Hotel Guiyang. At the same time, we regret that we could not receive your five-star praise.We are sorry to bring you a unsatisfactory stay experience, the 26th to 30th floors of the hotel are executive floors, we will pay attention to the problem of outdated room facilities you raised, I hope you can contact us in advance next time you come back, so that we can arrange a better room for you. The executive lounge of the hotel provides drinks, maybe the staff did not replenish them in time when you went there. I'm terribly sorry.We will continue to work hard, do a good job of service, for your next stay to get your five-star praise. We hope that we will always be your first choice of staying in Guiyang, wish you a happy life! - To Betty Wang, front office manager
Thomass
Superior King
Stayed in Jul 2024
Business travellers
13 review
10/10
Outstanding
Posted on Aug 30, 2024
First of all,much better service than other same level hotels in Guiyang. Great experience no matter from breakfast quality to front desk, management team had done a great job.
btw location wise its really close to the new MIXC which is really convenient ! Also a popular local snack street near by.
Response from Property: Dear guest: Thank you for your 5-point review! Every city always has reasons to make people miss it, every season has a scenery that we cannot forget, and every hotel has its sweet and warm memories. I hope the Pullman Guiyang Hotel will be the warmest and most unique one in your memories! Coming back to Pullman Guiyang often and wishing you a happy life- Betty Wang, Front Office Manager
Anonymous User
Deluxe Queen Room
Stayed in Feb 2025
Couples
3 review
7.5/10
Posted on Apr 4, 2025
Good location but hotel is rather old.
Shower floor is very slippery. Dangerous.
Response from Property: Dear guest, Thank you for your stay at Pullman Guiyang. At the same time, we regret that we could not receive your five-star praise. It is our great honor to serve you and thanks for your recognition of hotel's location. The hotel underwent an internal upgrade and renovation in 2018, hoping to provide you with a better experience. We has prepared floor towels and non slip mats in the shower room for your use. You could contact us in advance when you check in next time, and we will prepare your room for well. Thanks for your understanding. We look forward to welcome you back soon and wish you a nice day.- Welcomer Samantha Jiang
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Family
11 review
10/10
Outstanding
Posted on Mar 23, 2025
Clean room. Good location. Staff Mark very helpful and friendly.
Response from Property: Dear guestsHello! Thank you for choosing Pullman Guiyang Hotel as your place of stay and taking the time to share your experience with us. We also appreciate your recognition of Mark, which is the driving force behind our progress. Creating a wonderful stay experience for guests has always been our ultimate goal and motivation. One satisfaction is not our ultimate goal. We hope you will be satisfied every time and always be your first choice for staying in Guiyang. We wish you a happy life- Welcomer
立超
Superior King
Stayed in Oct 2024
Business travellers
15 review
9.0/10
Great
Posted on Dec 6, 2024
I'm a frequent guest at this hotel and was delighted to be back again as I knew some of the staff very well. The accommodation, restaurant, gym is always on par the the best.
There's also a new KTV on the 2nd floor and The Galaxy Club beside the hotel offers good entertainment to unwind.
The hotel is in the process to change the lift system which causes construction noises but it's bearable.
Overall this a great hotel and I'm looking forward to stay there again for my next business trip
Response from Property: Dear guest, welcome back! It is our great honor to serve you and thanks for your recognition of hotel's services and facilities. Sorry for the inconvenience which caused by replacing guest elevators and thanks for your understanding. We look forward to welcome you back soon and wish you a nice day. Asst. Front Office Manager Lucien Lu
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Couples
1 review
8.5/10
Very Good
Posted on Jan 16, 2025
The service was really good and the room is spacious and clean. Good experience overall.
Response from Property: Dear guest: Thank you for your stay at Pullman Guiyang. Thank you for recognizing the service and room hygiene of our hotel! We hope that we will always be your first choice of staying in Guiyang, wish you a nice day! - Betty Wang, Front Office Manager
Lim Chao Thong
Superior King
Stayed in Sep 2024
Solo travellers
2 review
10/10
Outstanding
Posted on Oct 28, 2024
The staff was polite and readily provided recommendations on eating spots and advice on how to get to the location I asked.
Response from Property: Dear guest, Thank you for taking the time to share your stay experience with us. It is our honor to receive your recognition! The hotel is committed to providing guests with a homely experience and hopes that Pullman Guiyang can become your preferred hotel in Guiyang in the future. We are happy to provide you with thoughtful service and look forward to your next visit. Wish you a happy day. -Betty Wang, Front Office Manager
Catherine Ann
Deluxe Twin
Stayed in Sep 2024
Couples
17 review
7.0/10
Posted on Oct 4, 2024
Disappointing for a 5-star hotel. Room was clean and comfortable - really spacious bathroom. Fitness center was large with lots of equipment. But service was mediocre. Check-in was slow and everyone just seemed alarmed to have to deal with a westerner (even though I am Chinese-speaking!) Smoking in the public areas and the lobby is huge and dated, few seats. It just doesn’t have the luxurious and welcoming feel of a good hotel! Just spent 3 weeks staying in guesthouse across Yunnan and we got much better welcome and service for a third of the price! Oh and the location is not great for tourists. The only redeeming feature is a huge slick mall a few blocks away.
Response from Property: Dear guest: Thank you for your stay at Pullman Guiyang. At the same time, we regret that we could not receive your five-star praise. We will continue to work hard, do a good job of service, and we hope for your your five-star praise in your last arrival. We hope that we will always be your first choice of staying in Guiyang. As for the question you mentioned, the hotel will also do a better job in training employees to improve their communication skills and Enhance lobby control. wish you a happy life! - To Betty Wang, front office manager
Anonymous User
Superior King
Stayed in Dec 2024
Business travellers
10 review
9.0/10
Great
Posted on Feb 9, 2025
Great location, local standard five stars hotel
Overall is acceptable
Response from Property: Dear guest: Thank you for your sharing of staying at Pullman Guiyang. At the same time, it`s pity that we did not receive your five-star feed-back. We will continue to work hard, provide excellent service, and hope to receive your five-star feed-back during your next stay. I hope we will always be your first choice for staying in Guiyang, and wish you a wonderful life!