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GGuest UserThe hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
AAnonymous UserThose who take their children to ski and live there are less than 10 kilometers away from the ski resort. There is a free simple breakfast in the morning, which is very convenient for guests. At the beginning, the navigation confused us. The car drove around in a big circle and couldn't find the entrance. Maybe it was because it was hard to find the way at night.
KKwoonyiJust referring to the feeling of staying here, it is still good. However, the room rate was repeated. I have already asked once at check-in, saying that it is a deposit, and I will refund it when I check out. As a result, I still deducted my money when I checked out. Fortunately, Ctrip's service is still good, and the refund is successful.
BBhapleWe were sad to learn the pool was going to be shut down half way through our stay even though we called ahead of time to make sure it was working. Good price for the location and cleanliness. Would not recommend getting breakfast for the food but the service was good.
GGuest UserGood location, delicious breakfast, favorite strawberry yoghurt, downtown, convenient transportation, more than 2 buses, bus transfers can be freely transferred within 90 minutes and no cost, turn 90 meters to the left and there is a Chinese vegetarian restaurant One hundred meters is a Chinese restaurant with fish, meat, porridge, rice and noodles. 10 minutes walk from the train station, Covent Garden Market, river, Victoria Park, St. Peter's Cathedral
GGuest UserThe hotel room is old anf has smell. A 2-star hotel acceptable clean but not really clean. The room has awful smell and very old. There are couple of flies flying around when we checked in. The bathroom does not have ventilator at all so all the smell just stay inside your room. There is no fly screen at the balcony/patio door so cannot open it for air circulating as afraid mosquitos and flies would enter the room. Not central air system. Just 1 unti AC so pretty noisy.