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8.3/10
Very Good
GGuest UserWhen I booked, the page said that the ocean was “across the street.” Not so much…. The lady at the desk said that there is often confusion on that issue. Other than that, it was perfect! The staff was lovely and friendly and the facility is well cared for.
EElliotStaff were always amazing, kind, courteous and very professional! They were incredibly quick to check me in and out. Rooms were almost immaculate, could do with a makeover, but didn't have a problem. The beds were a bit too soft for my liking however, can see some liking them.
All in all though, a great trip and would definitely revisit.
Thank You
GGuest UserI had a lovely experience. The hotel appeared to have been recently updated and had a relaxing and modern atmosphere. The staff at reception were so friendly and really went the extra mile in helping me with a few queries I had. The direct access to the beach was appreciated and it was nice to have a pool as well. My room felt very luxurious and was decorated nicely. There are shops nearby and the area is convenient. A great stay and I’m glad I chose it!
GGuest UserWe have stayed multiple times at this hotel and they have always been positive experiences. Starting at check-in the staff is very friendly and professional. Sid was our check-in clerk during our stay. He would check on us daily when we passed by the check-in desk. The staff has always gone out of their way to make you feel at home. The hotel and rooms have always been exceptionally clean. The rooms have kitchenettes which is a big plus for families on a budget (eat in vs eating out). The microwave, refrigerator, stove, dishwasher and sink have always been spotless. The restrooms are clean and fully functional with no drain or water pressure problems. The bed and linens have always been clean. Daily room cleaning will be upon request. The free breakfast is good. It will include all you can eat eggs, sausage or bacon, a variety of breads including making your own waffle, fruits, cereals, juices and yogurts. The only thing that may be a negative to some customers is that the hotel has no pool. Highly recommend this hotel and we will be staying again in the future.
MMonicaI always travel with my service dog and was pleased to see this location had a ”dog area”. This area had grass well cut, however, there was trash everywhere and the doggie waste station was broken. The waste basket was on the ground and there were no waste bags in the receptacle. I always have bags with me but it's nice to know they're available should a guest forget theirs.
The elevator floor linoleum was very old and dated with chips in it upon entering.
The floor I was on was quite noisy all night. There was a smaller dog barking non-stop for hours. A baby crying/wailing for about 15 minutes( so loud I could hear the baby in my room), the room next to me had their TV on super loud until after 3:30 a.m.
I know it was this time because my dog had to relieve himself at 3:10 a.m.
The staff was the shining light here. The check in agent was friendly and very efficient. The housekeepers were all very friendly as they all said hello upon passing any of them and the check out agent was friendly. Maintenance crew were nice when I ran into them in the hallways.
The staff is what kept me from giving this location all poor ratings. The location was alot further from the beach than I anticipated. Probably won't stay here again due to location and conditions described in review.
GGuest UserCleanliness was okay gave it a 3 because shower was dirty and they had not vacuumed
Location was great about 15 min from north beach, aquarium, and the Lexington, hotel was very close to shopping and food/restaurants, lots of options and things to do also close to the trade center (indoor market) service was great we were a family of 5 and our first time traveling and staying in a hotel as a family and the service wIas amazing they helped with everything answered all my questions and didn't get bothered by us constantly asking for towels and for all the sand to be cleaned up in our room. we stayed 4 days 3 nights amenities were great I gave it a 3 because no laundry services what so ever and we were back and forth from the beach and night fishing and that was a need for us so I ended up having to go to the laundromat we didn't use their pool or gym but it is provided and their free breakfast was great overall great stay 😀 👍
JJimenezThe location is amazing right on the beach! Joan was so sweet & helpful.
The floors were so dirty & water pressure was not good at all in the shower.
You have to pay for breakfast which used to be free & everything was closed.. there pool & restaurant. But very nice place