SpringHill Suites St. Joseph Benton Harbor

I booked the handicap room with accessible shower. When I arrived to the hotel it was booked. How is that possible. The room shouldn’t have been available for me to book if it was occupied. Then they only have one handicap room with an accessible shower. When the patrons left. I was told the room was available. My family and I was there for a funeral. During the repast my husband and I had to switch rooms. When we arrive to the repast it was over. Just highly disappointed.

Okayest Stay. The rooms were decorated nicely, they were mostly clean but the backside of the bathroom door had lots of some sort of soap/scum film (room 411) on it. The staff was friendly. The lobby was nice. The room amenities were appreciated. (Microwave, fridge, desk, couch, tv, heat/ac with good controls) Sadly the ‘Free’ WiFi was so terrible it should not be listed as an amenity - that’s a con. I knocked a star for this. 0.35mbps. They charge $5 to get ‘premium’ but we didn’t purchase it since the free stuff was so bad and no guarantee of service or speed at $5. Internet 1/3000th the speed you have at home isn’t internet at all. The last concern is a design oversight. There is only a sliding barn door for the bathroom. A traditional close-able door at the toilet would be more ideal providing real privacy that’s appreciated in a small space.

The room was dirty my son couldn’t even sleep on the sofa bed

The only thing we could really say we weren't thrilled about was the comfort of the bed. It is quite run down. Other than that, the room and hotel were clean and beautiful.

Great stay as a part of a longer trip