The Penthouse at the Hague Tower

Location: The hotel is ideally located near the beach and city center, providing easy access to public transport such as trams and trains. Guests appreciate the convenient proximity to restaurants and shops, making it a great base for exploring the area.

We stayed on October 20-21 in room 731 on the 29th floor As soon as we arrived we had to pay a 200 euro deposit, something that no one had told us about in advance. There is no staff if you have any problems you only have a phone and an email The room was dirty, in fact if you go to that room you look at the lamps, the kitchen hood was full of dust There was also hair on the towels. The views are amazing.P.S.: When we left I left some belongings behind that I am 100 percent sure I left there. When I manage to speak to them they tell me that the cleaners didn't find anything. In short, there are better places to go and cheaper. I didn't expect that such a luxury establishment as advertised would have all these things, including that even your luggage is not safe.Clearly we will not be back

My husband, baby and myself had the unfortunate displeasure of staying in the Penthouse Apartments. Upon day of arrival we entered our room with an intense smell of ****, as if the room was saturated in it. We phoned reception immediately and they offered to spray the room with air freshener after they acknowledged the smell. They knocked on the room next to ours, however no repercussions were met despite every door having a ‘no smoking’ sign clearly labelled. We then insisted we have a new room as this posed a danger to our 3 month old. As the week proceeded we had our ‘please make up my room’ sign illuminated at the front door with the expectation that our room will be cleaned daily, 3 days passed and no housekeeping. After my husband wrote an email to reception we were informed that rooms are only cleaned before arrival and after departure. If this is the case, why have door signs ‘please make up my room’ available to guests!? Contradicting messages. Finally, upon our last evening there was more **** wafting in through the walls. My husband opened a window hoping to air the smell, however it was clear that more **** was wafting through the neighbouring apartments. Again, this posed a health risk to our small baby if we were to sleep in a room smelling of ****. As a result, we moved to other accomodation at 03:00 AM after phoning 12 hotels (proving our desperation to get out of there). Overall, an atrocious stay. Clearly there are NO standards of care regarding the ‘smoking rule’. If no standard of care is maintained, then don’t advertise a non-smoking establishment because that is pure deception.