Haikou Marriott HotelNo.2 of Family Hotels in Haikou
海口万豪酒店
No.292 Binhai Avenue, Xiuying District, Haikou, Hainan, 570311, China
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10/10
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Guest Reviews of Haikou Marriott Hotel
9.3/10
Very Good
7430 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.1
Service9.4
Cleanliness9.4
Aazani
Executive Sea-view Twin Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 28, 2025
*BEST HOTEL IN HAIKOU* Our family of six (2 elders, 2 kids, and 2 adults) stayed post conference to participate in an Expo which the venue is next door. It was an amazing stay and one of the best family hotels we have stayed in our travels around the world. The pool is a major feature, with play areas for the kids and hot spa pools for the adults. All the staff from the check-in, to concierge, cleaning crew, restaurants were always cheerful, helpful and accommodating to our family which was amazing as we hardly spoke chinese but they always made the effort to speak English to assist us. The concierge Mr Wade in particular was a star! it was my son's birthday and he sourced a birthcake and arranged for a free family photoshoot on the beautiful hotel grounds. The hotel architecture was in the Tang Dynasty style I was told. The breakfast at the Island Bistro is one of the most extensive and tasty I have ever had. The executive lounge is worth the extra budget, the evening drinks and snacks were also taste and healthy. Our family hung out at the lounge most of the evening and the Executive Lounge staff were always friendly and helpful. Overall a 10*** experience, we would definitely stay again and highly recommend it to family and friends.
Response from Property: 親愛的朋友,非常開心能收到您滿意的入住體驗,我們希望能為所有住客提供最棒的入住體驗,希望將物超所值且意義魅力的回憶永遠鐫刻在賓客的心中。期待與您再次相見,延續這東方氣韻海濱度假悠然時光,祝:安好。
Guest User
Deluxe Sea-view Twin Room
Stayed in Oct 2024
Solo travellers
1 review
10/10
Outstanding
Posted on Dec 13, 2024
Haikou Marriot is location by the beach offering a 100% view of the ocean with mainland China clearly visible from my balcony. The front reception staff was friendly and helpful eapecially Ms Miranda who constantly checked on my well beings and needs. I can’t fault anything wrong with her service and attentivnes throughout my 4 day stay at Haikou Marriot. I look forward to staying there again in my future visits to this beautiful city
Response from Property: Dear valued guest, thank you for your recognition of our charming services, to provide you with good quality of service is what we should do, we will continue to work hard, and look forward to your return again, the continuation of the relaxing charm of the holiday, wish you well.
owing my
Deluxe Sea-view Double Room
Stayed in Nov 2024
Travel with friends
74 review
10/10
Outstanding
Posted on Dec 15, 2024
Great hotel resort, big swimming pool. Service is very good
Response from Property: Dear value guest, we have been working hard to provide meticulous and thoughtful service to guests, in order to create a memorable travel memory for guests. It is a great honor to be recognized by you. Looking forward to your return again, continue the leisurely and comfortable island holiday, best wishes for you~
Guest User
Deluxe Sea-view Double Room
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on May 15, 2024
Good service. I’m really appreciated of service mind of staffs here.They managed the room and the service immediately without letting us wasting time.the room and view are nice as well.
Response from Property: Dear Valued Guest,Thank you for your praise of Haikou Marriott Hotel. We are pleased to know that you have had a pleasant stay with us. Your comfortable and happy stay is the driving force for our efforts! Looking forward to your next stay with us.
Guest User
Deluxe Garden View Room
Stayed in Feb 2024
Family
2 review
9.5/10
Amazing
Posted on Mar 30, 2024
The room is spacious and clean, facilities is maintained very well. Bravo to Xiao Mai who provide me begin to end personal service. The buffet breakfast and dinner are satisfying which allow us to taste all type of local specialities. And the little fresh made bread serve during the buffet are cute and delicious. Thanks to the F&B team and the lady staff who assist us on member promo rate in the buffet restaurant, the whole team are friendly and helpful.
Response from Property: Dear Valued Guest,Thank you for your praise of Haikou Marriott Hotel and thank you for sharing your stay experience with us. Haikou Marriott Hotel is committed to bringing privacy, loyal service and perfect experience to our guest. We are pleased to know that you have had a pleasant stay with us. Looking forward to your next stay with us.
Michaelchinang
Deluxe Garden View Room
Stayed in May 2024
Business travellers
1 review
10/10
Outstanding
Posted on Jun 30, 2024
Goods
Response from Property: Dear Valued Guest,Thank you for your praise of Haikou Marriott Hotel. We are pleased to know that you have had a pleasant stay with us. Your comfortable and happy stay is the driving force for our efforts! Looking forward to your next stay with us.
P*L
Deluxe Garden View Room
Stayed in Dec 2023
Family
2 review
9.5/10
Amazing
Posted on Jan 28, 2024
Went off peak season, always choose marriot for its kids club and quality rooms.
Response from Property: Dear Valued Guest,Thank you for your praise of Haikou Marriott Hotel. We are pleased to know that you have had a pleasant stay with us. Your comfortable and happy stay is the driving force for our efforts! Looking forward to your next stay with us.
Mark
Deluxe Garden View Room
Stayed in Jul 2023
Family
1 review
6.5/10
Posted on Aug 15, 2023
Breakfast had a vast selection, but none of it was very good. The sushi would make a Japanese person cry, the sausages and bacon would make an English person cry and you would get a better Chinese breakfast for 10RMB at a local market (baozi and yotiao are from frozen).
The main reason for choosing this hotel over other options was the kids club. Unfortunately it is rubbish. A single member of staff doing some origami with leaves or basic art/craft. Requires adult supervision. Very disappointing by international standards.
Hotel is very grand, but not maintained to the standard you would expect from the brand. Design of the hotel does not lend itself to Haikou's climate, the communal spaces are not aircondionable and so it is uncomfortably hot.
Pool was good, but again needs maintenance. Children especially enjoyed the foam cannon.
Room was spacious, clean and cool.
Coffee is good.
At the time of writing they offer "good night" as a free gift which is a lavender spray. They also offer a free drink on arrival - which just means help yourself to a drink from the fridge in your room.
Overall I would recommend paying a bit less and going with a newer hotel closer to the city.
Response from Property: Dear Valued Guest,I am very sorry to disappoint you by not bringing you a satisfying sojourn experience. We are very sorry that our breakfast did not meet your expectations. Your valuable comments have been shared with the catering department and we will strengthen the management of the relevant areas and make appropriate adjustments and improvements as soon as possible. Regarding your feedback on the existence of children's playground problems we have been the first time to feedback to the hotel management, the hotel is enriching the natural beauty of the children's activities, I am very sorry to bring a pleasant vacation experience for children. We hope this stay will not affect your information about us, and we sincerely invite you to come back to Marriott Haikou to witness our growth.
Daniel
Executive Sea-view Queen Room
Stayed in May 2023
Couples
18 review
9.0/10
Great
Posted on Jun 25, 2023
Great stay! Location is away from the crowds which we wanted. Was nice and quiet. Big swimming pools. One is mostly shaded which all the kids go to. The other is mostly sunny and hardly ever any people at all times of day!!! Hotel room was really great. Beds and pillows super comfortable. Breakfast is amazing with a million choices. We did the all you can eat buffet one night at the Island Bistro which was great, especially if you like seafood. Didi is super fast and accessible at the hotel. Highly recommended if you want quiet and away from the crowds but still want to go into town and see the sites! Hotel is about a 20 minute didi into the old city.
Response from Property: Dear Valued Guest,Thank you for your praise of Haikou Marriott Hotel. We are pleased to know that you have had a pleasant stay with us. Your comfortable and happy stay is the driving force for our efforts! Looking forward to your next stay with us.
Akram
Deluxe Garden View Room
Stayed in Jan 2023
Family
42 review
10/10
Outstanding
Posted on Feb 3, 2023
Love our stay here .. everything is perfect.. staff are welcoming around all the hotel. Room very clean and comfortable.. the location near cdf mall .. 10 mints drive. The resort is big and perfect for holidays .. just we stay during a rainy and little bit cold weather. Breakfast having a lot of variety.. we enjoy also the dinner at the hotel.
6/10
Response from Property: Dear Valued Guest,Thank you for your praise of Haikou Marriott Hotel. We are pleased to know that you have had a pleasant stay with us. Your comfortable and happy stay is the driving force for our efforts! Looking forward to your next stay with us.