Anonymous User
December 15, 2023
This was a very, very bad hotel experience
I arrived at the hotel around 19:20, and the front desk said there were no double rooms, and asked me to arrange a twin room. Of course I couldn't agree, and then they directly arranged a room one level lower than the room I booked. I felt wrong. , but the guy at the front desk insisted that he was right.
When I arrived at the door of the room, I couldn't swipe my card to get in. I contacted the front desk. It took more than 10 minutes for someone to open the door for me. After 5 minutes, the front desk guy came again to give me the door card. I raised another question that the room was wrong, but he still insisted that the room type was correct
I contacted Ctrip customer service. The response was very fast and the verification process was very fast. I learned that this room type was one level lower than what I booked! The guy at the front desk lied! twice!
Then I didn’t want to change rooms, and I didn’t want to go through the trouble. Ctrip’s advice was to refund the corresponding amount, and I agreed.
By the time it was 10:30 in the evening, I was almost asleep. The phone in the room rang. The front desk called and said that they saw that Ctrip had canceled the order and asked me if I wanted to leave. I was speechless.
Ctrip contacted the hotel, and the hotel said it was wrong. They were sorry and offered me a free breakfast.
I went to the 3rd floor for breakfast in the morning and was told that there was no breakfast in my room, haha
The hotel has never come forward
Really bad, bad experience
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