Guest User
March 1, 2026
Facilities: This traditional five-star hotel has all the amenities one would expect, including a hot spring in the courtyard and both indoor and outdoor swimming pools.
Hygiene: The hygiene was acceptable, but there was a strong musty smell. We had to open the doors and windows to air out the room.
Environment: It's close to the International Duty-Free City with a shuttle service, making shopping convenient. However, it's far from the city center, so public transportation isn't very convenient. This isn't an issue if you're driving. Ordering takeout in the surrounding area isn't very convenient, with limited options.
Service: The concierge service was excellent. The bellhops at the lobby entrance were very attentive and proactive in helping with luggage and pointing out steps. Their service awareness was outstanding. The front desk service was also very good, with smooth and efficient check-in and check-out.
The complimentary travel photoshoot was completely unnecessary. The photographer had a poor sense of time, delaying without prior communication. We were on a tight schedule, and the photographer was late (because the previous guest hadn't finished selecting photos). Their aesthetic sense was also mediocre. It would have been better not to offer this perk at all, as it just caused frustration in the end.
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