The Westin Haikou

Hotel front desk staff Bella Yu 余玉環 provided thoughtful assistance and services

Great view and location. Pool is great! Make sure u bring a swimming cap. Concierge staff is friendly and super helpful!

Westin standard is always top notch. The service is absolutely superb and beyond expectation.  Front Desk service staff Mr Justin has rendered ultimate caring to every guest in Westin. He was friendly and assist my stay perfectly. Kowtows to his hotel customer service.  Breakfast was delicious too

We stayed for one night only and the experience was great. Staff was friendly and Justin has assisted us promptly during our check out. Thank you.

Unfortunately, my check in experience soured the trip to this Westin. This is the first hotel in the world where I had to pay two deposits, one a pre-authorization via Trip.com and another upon check in. Upon check in I gave the front desk attendant my card to pay for the room and without asking he used it for a deposit. Since this is China, the deposit is generally not returned to a foreign card holder for 4-6 weeks. This is from experience. Though it isn't a lot of money I had cash on me for this purpose to avoid having funds withheld but was not asked. The amount was a combined $250.00, while not a lot of money, simply is annoying to pay as a deposit for a 2 night stay. The room was comfortable with a partial water view, but the hotel internal air conditioner outside the room made loud sounds, occasionally late at night. In addition, the hallways in the hotels are quite warm. The food and service with the F&B was a positive Westin quality which included 1 buffet at a reasonable price, a varied breakfast and a nice sandwich prepared to order. This service was excellent and the staff were well trained in F&B. Unfortunately, the lobby had a bad odor, was very warm, and is not comparable with other Westins I have stayed in mainland China. Staff were helpful but unfortunately, the service was geared to mainland tourists and the hotel did not seem prepared for non Mandarin speakers.

Room is clean, location is good.. No wonder it is 5star.. Will be back!