No.12 Tran Phu Street Ly Thuong Kiet, ward, Haiphong, VietnamView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Pullman Hai Phong Grand Hotel Guest Reviews
4.8/5
Amazing
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.9
Service4.6
Cleanliness4.8
Filter by:
Sort by:
All reviews(49)
Positive reviews(46)
Reviews with photos/video(17)
Friendly owner(13)
Delicious breakfast(10)
Awesome stay(8)
Awesome rooms(7)
Clean and tidy(6)
Negative reviews(1)
Vincent Kam Seng Kee
Superior King Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Newest hotel in Haiphong, opened for business in July 2024. Everything looks brand new and classy. The hotel breakfast is really good. There’s also a few noodles shop and eateries around the hotel. Great location and it’s smacked right in the middle of downtown.
Jason_Yuen
Superior King Room
Stayed in Nov 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Very nice and clean and friendly hotel
Breakfast very good and fresh
Chan Bum Bum
Superior King Room
Stayed in Oct 2024
Family
13 review
5.0/5
Outstanding
Posted on Nov 11, 2024
New hotel so surrounding very nice.Clean room.Delicious buffet breakfast.
Darkforth
Superior King Room
Stayed in Oct 2024
Business travellers
19 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Very new hotel, super clean and friendly staffs. Fresh foods for breakfast and clean restaurant.
HoangHuy
Superior Room With 2 Single Beds
Stayed in Nov 2024
Other
3 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Nice Hotel
Guest User
Deluxe Executive King Room With Lounge Access
Stayed in Oct 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Top service
Guest User
Superior King Room With Balcony
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Very nice
Anonymous User
Superior Room With 2 Single Beds
Stayed in Nov 2024
Other
114 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The best hotel in Haiphong, the service is very warm, the English is fluent, the top floor restaurant has high-end ingredients, the scenery is first-class, the restaurant staff is very professional, the room is very new, and the transportation is convenient
Original TextTranslated by Google
Thảo anh..
Superior King Room
Stayed in Oct 2024
Solo travellers
6 review
4.5/5
Great
Posted on Nov 28, 2024
The room was 10 points, except there was no staff to help carry the luggage up, I had to drag 2 big suitcases by myself, wearing high heels and the room lobby had carpet so it was very difficult.
Original TextTranslated by Google
Feixiangdefeiyu99123
Superior King Room
Stayed in Oct 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Nov 21, 2024
The environment is first-class, the breakfast is first-class, and the price is also first-class. The only drawback is that the room cleaner always remembers to give me a shower cap 😂. I think I will come again if I have the chance in the future.
Original TextTranslated by Google
6/7
Guest User
Deluxe Corner King Room
Stayed in Sep 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The room is good, the welcome is OK, maybe the new hotel still has a taste of decoration.
The front desk service is good, the overall environment on the first floor is also good, but the lighting is a bit dim, it would be better if it is brighter. There is also a bar on the rooftop suitable for relaxation
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your kind words about our Guest Services Agent Team! We are thrilled to hear that their dedication and attentiveness made a positive impression during your stay. Our team works diligently to ensure every guest feels welcomed and cared for, and it’s rewarding to know their efforts contributed to your experience.We look forward to welcoming you back soon for another perfect stay!Best regards,Trọng Phan (Mr.)Guest Services Manager
JISUN
Deluxe Executive King Room With Lounge Access
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 8, 2024
The purpose was to stay at a new hotel. I paid for 2 adults and 2 children, including lounge access. I added an extra bed~ The food and friendliness were all good. Since it had only recently opened, we felt like we were getting a lot of attention? So even though they were already friendly, I think they felt even friendlier. If you want to stay at a new hotel, I highly recommend it. Ask for a high floor~!! There's not much to see in downtown Hai Phong, so a high floor would be nice!
Original TextTranslated by Google
6/8
Response from Property: Dear Ms. Jisun,Thank you for sharing your delightful experience with us. We're thrilled to know that you and your family enjoyed the friendly service and food during your stay. It’s great to hear that you felt well taken care of.Your kind words truly motivate us, and we look forward to welcoming you back on your next visit to Hai Phong.Best regards,Phan Trọng (Mr.)Guest Services Manager
Martin
Superior King Room
Stayed in Sep 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Oct 5, 2024
Great new hotel in a central location. Friendly reception, modern interior and great breakfast
Original TextTranslated by Google
Response from Property: Dear Mr. Brackert Martin,Thank you for your kind words and for choosing Pullman Hai Phong Grand Hotel. We’re delighted to hear that you enjoyed our central location, modern design, and, most importantly, the friendly service from our reception team. It’s also wonderful to know that our breakfast met your expectations!We look forward to welcoming you back for another great stay in the future.Warm regards,Trong Phan (Mr.)Guest Services Manager
피부미용사
Superior Room With 2 Single Beds
Stayed in Jun 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 31, 2024
Pullman Hai Phong Hotel ~^^
Reservation completed during the opening period~~
Perhaps because it is a newly built hotel, it is very comfortable.
And so kind~~
First of all, please upgrade the room.
However, the disappointing thing is that the Grab pickup location is confusing.
The Vietnamese people came to the wrong place haha..
And the staff are a bit weak in English~^^;;;;
There were even some people who kept speaking in Vietnamese haha.
Communication is not good.. ~^^;;;
Can't use the lounge bar...closes early...
The swimming pool is very nice~~
Divided into children and adults ~~^^
I was worried because I was short, but the depth of the water was 1.4m, so it was okay for me, who can't swim.
First of all, it was clean ~^^ Since we were in the same gym, the gym staff accepted the towels we used ~~^^
Breakfast didn't have a lot of variety, but it was worth eating.
Do you wish there was a little more to eat?? Compared to other hotels, there are a lot of things to eat lightly, but there are fewer dishes than expected ~~^^;;;
The coffee is really delicious haha. Dishes like rice noodles are dangerous, so I'm so glad they brought it to my seat ~~^^
It's a bit disappointing that Netflix isn't available...YouTube is available haha.
Smartly, the hotel renewal was shown very well on TV.
The water pressure is really good. It's nice that it's like a chair to sit on in the shower room. ~~♡♡
I hope it becomes a high-quality hotel with a little more time👍
Original TextTranslated by Google
6/17
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior Room With 2 Single Beds
Stayed in Jul 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The room is quite big and nice. There is Chinese service, but it may have just opened, and some of it is not in place, but I am still very satisfied. There is a swimming pool and the scenery is beautiful. I will continue to choose it next time.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Saigon Centre. We are glad to hear that you did enjoy the hotel amenities and Chinese service. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM