Zleep Hotel Hamburg Volkspark

AVOID this hotel especially IF YOU ARE COMING WITH A CAR! Parking: Absolute nightmare if you arrived after 16:30. We arrived at 16:30 and the parking lot was already full. 50 spots for 180 rooms are not enough!! After driving 7 hours I was exhausted and I had to drive extra 30 mins in the area searching for a spot!! The entire street next to the hotel was also full when you arrive late. The reception was useless. I asked where is the closest parking garage or parking area, they only said "I don't know I cannot help you haha🤷🏼♀️" in very bad English and unfriendly tone. After asking several times she told me to park at the Arena. We don't know German but used google translate to translate the sign at the Arena which stated unauthorized vehicles would be towed and parking is closed 3 hrs after an event. Luckily I didn't risk my car being towed and can't get home the next day. We drove past the next day and the Arena parking was closed with a lot of police in training!!! What a great suggestion from the hotel. We also met many other guests who were also driving around looking for a spot. At the end we managed to squeeze in a non regular spot at the hotel car park with approval from the reception guy (it was our initiative/suggestion to squeeze in there because we couldn't think of any where else). If you still want to come here by car, try your luck:) Service: Terrible. The check-out time is at 12pm the latest. A staff knocked on my door when I was taking a shower at 10.30am. I couldn't answer and she came back 10 mins later trying to enter using her key card!!! Luckily I answered the door this time and she was shocked. I asked how I can help her and she only said "room service..." and then walked away in shock. I believe she meant she was there to clean the room. Internal communication could have been better to avoid putting your staff in awkward situation like this!! They should have known which room is ready for cleaning! My key card also stopped working before the check out time, as if they were kicking us out asap. I had to fix it at the reception. Room: No kettle. Only one small bin in the bathroom. The ventilation in the bathroom does not turn off and you hear it the whole night if you are a light sleeper. I came here only because it was a newly open hotel and I had high expectations but this was very disappointing. There are many other hotels in Hamburg, choose wisely.