Nayara Hangaroa

This was what I believe was our first Nayara stay. We had 2 different rooms, 1 and 18. Both were different levels and decent, but the mini-bar situation was confusing, It was not really a mini-bar as most resorts know this to be and they should learn from this. The staff were all super friendly, probably one of the most friendly of any place we have ever been. The on-site travel planning was super on-point. The gym felt neglected but this was not a surprise to me in a place like this, but it was odd that a hotel of this price point did not tend to it properly. The gym was dusty and 3 of the 4 ceiling lights were dead and I had to turn on the lights in it when I got there each morning. The overall food and drink quality was we would expect, good to very good. I thought the breakfast service ended a tad early for my taste. 11am is really the accepted cutoff to me but maybe this was an off-season situation. The hotel is super convenient to the airport and the local areas, all walkable. In their defense, I do not think its possible to get a 5 star rating anywhere in Easter Island but this is a strong 4 for sure.

Booking the full experience (including meals, open bar, and 2 half day activities per day) was a splurge, but made decisions easy (which is what we wanted on this trip). Hard to say that it's worth the price, but it did make things simple. After each meal, they present a bill with suggested gratuity (10%), which you can add to the room to pay at the end. How many days to stay is a personal choice, but if you are more mobile and active, you have more opportunities for trekking and activities. A lot of the set tours are offered every other day, and then they have others by request or sprinkled in, so it seemed. Accommodations: no complaints, everything was nice. Bath amenities included large bottles of shampoo, conditioner, and body wash. I think that they leave the doors to the rooms open while they are cleaning, which can allow bugs to get in. It generally wasn't an issue, but on our first day, I discovered a mosquito inside our room. Service: Outstanding! Food/Drink: We were happy with the food selections and quality at all of the venues: the bar restaurant, the dinner restaurant, and the lunch restaurant were all great. The breakfast buffet was ok. Not the best hotel breakfast buffet, but they did have made to order eggs and omelettes. The drinks were all great! Activities: The guides and tours were all great. The only exceptions involved a miscommunication with the activities desk and a tour that was cut short. In the case of the miscommunication, i received a phone call asking if i wanted to reschedule a sunrise tour for day after the next, but when we showed up, there was no sunrise tour that day. We wouldn't have woken up so early on vacation had it not been for the expected tour, and then we did another early wake up to attend the following day's sunrise tour. With precious few vacation days to sleep later, it was disappointing to lose a day of sleeping in. In another instance, when one of our tours was cut short, i only knew because there was a specific site I had asked about, and was told would be included on that tour. We were repeatedly told that the site in question was easy to visit on one's own, but since we had some mobility issues, and since we paid for the full experience, we wanted to go on a tour. On the day of the tour, we returned without having made the stop, and when I questioned the guide, he said he cut the tour short because of an ill guest. It was completely reasonable to drop off the ill guest, but they could have then offered to continue the tour, especially since it was close to the hotel. The tour guide again mentioned that it was "easy to visit on one's own" and I dropped the issue, because it wasn't worth the hassle. Also just noting that some guests (and even one guide-in-training) suffered motion sickness during the van rides around the island. The nature of the island roads, the condition of parts of the roads, and the driver skills don't add up to smooth ri

Amazing trip to paradise. From the welcome to departure the team at the hotel are amazing. We had an exceptional welcome and tour of the hotel on arrival by Gabriel. Breakfast was superb each day with Karem at the omelette station making superb omelettes. The tours were led really well by a truly knowledgeable and passionate local guide with drinks provided. We also made some great friends with others on the tour. Maria Celcila helped organise the activities as well as hiring quads for us to explore the Island. Dinner in the fine dining restaurant was great with super service from Valentina. On the last few days we choose to have lunch in the restaurant which served wonderful Sopa de Marisco and delicious grilled Kana Kana. Wally served us most days and was so professional as well as being great fun. The pool bar served great cocktails and Felipe was a wonderful character. Throughout the stay both Gabriel and Josefina checked in with us to ensure all was well and were delightful. Isabel was always at hand at reception and was super helpful. The room was great with a comfy bed and great amenities. There is no TV which makes total sense on such a stunning island. Overall the hotel is great, but it is the entire team that give the hotel its amazing character and service. Everyone wants to deliver great hospitality. The team really make the difference here. Such an amazing place! Thank you all for an amazing trip.

Excellent food and wonderful excursions. Very serene and restful atmosphere. Staff are extremely friendly and helpful.