SKYBIRD Hotel (Hangzhou West Lake Hefang Street)

The environment here is great, and the room is very clean. It's also super convenient to get around, with a pedestrian street right downstairs. Breakfast was really good and plentiful too. The front desk staff, especially the young man, was very handsome and provided excellent service. I'm really satisfied!

The hotel is located on Southern Song Imperial Street, just a short walk from Ding'an Road Station on Line 1. It's about 1 kilometer from West Lake, making it easily walkable. For dining, you can head to Hefang Street for snacks or Gaoyin Street for restaurants, both about a ten-minute walk away. The location is excellent. I also really liked the hotel's perfume. Breakfast, however, was quite simple.

We booked a family room and stayed for four nights. The hotel is very conveniently located for getting around, shopping, and dining. The service in all aspects of our stay was excellent. They offer many complimentary items like hand warmers, heated eye masks, cotton swabs, and alcohol wipes, as well as tea, various snacks, and more. Our room also had drinks, mineral water, and small cookies. The only downside was that there was no window, so it got very stuffy by night, and the past few days were too hot, making it hard to sleep well. But overall, the hotel is fantastic.

Facilities: The room facilities are complete, and there are self-service cotton swabs, eye masks, and mineral water on the first floor. However, it doesn't really feel like a hotel opened in 2024; it's a bit dated. Cleanliness: The hygiene is good; there was no visible dirt. Environment: The location is quite good, about 200 meters from the entrance of Southern Song Imperial Street, and there's a J Hotel nearby. Breakfast was very mediocre, a jumble of things, not much to eat. Service: But the front desk lady was very nice. She gave the kids 6 coins for the claw machine and reserved a parking space in advance, which was very tight. There are two washing machines and two dryers, but no laundry detergent, so you need to bring your own.

The service was warm and attentive, the location was excellent, and the facilities were complete and clean.