Guest User
February 28, 2026
Protect your wallet, stay away from Atour.
Protect your wallet, stay away from Atour.
Protect your wallet, stay away from Atour.
What's important must be repeated three times.
For the past one or two decades, I've always booked hotels through Ctrip and never used any other platform.
I rarely leave reviews, but this time I have to speak up.
I drive an electric car and need charging, so when booking a hotel, I look for one with charging stations. This hotel showed charging stations available on the platform.
Did they actually have them? Yes, and quite a few.
The problem was, none of them worked. All the slow chargers showed "meter error," and two superchargers were offline by default.
The parking lot isn't exclusive to Atour (this is understandable given its location near West Lake, where space might be limited).
But as a service industry, and especially since you claim to have charging stations on the platform, the condition of those charging stations must be updated in real-time.
If a hotel can't ensure its charging stations are functional, then please don't display them on your page.
I arrived around 8 PM. The parking lot is on the top floor and shared with several other hotels. I ended up charging at the Wyndham Hotel across the street. Overnight parking plus charging cost me 150 RMB. Paying 150 RMB for parking at a hotel is ridiculous. The next morning, I spoke to the front desk. A kind lady there proactively added me on WeChat and said she'd report it to the manager. Later, they reimbursed me 80 RMB. After breakfast, we went to visit West Lake. After leaving Wyndham, I parked my car in the hotel's top-floor parking lot, which Atour guests can use. We came back from West Lake and had lunch outside, returning to the hotel around 3 PM. Since the room had been checked out in the morning, I went to the front desk and asked them to handle the parking fee for my car, which was still upstairs. And then another ridiculous problem arose: it showed 4 hours of parking, and the parking lot charged me another 10 RMB. It's not about the money; it feels like my intelligence was being trampled on. I will never stay at Atour again.
On a positive note, I want to praise another hotel I stayed at in a different city a few days earlier. Around 2 PM, the hotel called me to ask my estimated arrival time. I said around 6 PM. They then asked if I needed charging, and I confirmed I did. When I arrived at the hotel, a very heartwarming thing happened. Because it was during the New Year holiday, the hotel, anticipating that charging stations might be scarce or occupied by non-charging vehicles, had specifically cordoned off a parking spot with a charging station for me. This is what true service looks like.
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