Guest User
January 3, 2024
I stayed at Ji Qianchao Hotel from December 28th to 30th, 2023, and was very disappointed.
What happened is as follows
We went out early in the morning on the 29th. We came back at noon and found that it had been cleaned. After a little rectification, we set off again around 2 o'clock. I returned to the hotel around 9 p.m., took off the quilt after washing, and found a large amount of material on the sheets near the pillow (picture and video).
We immediately took a video and called the front desk to ask for the bedding to be changed. Because it was too late, we had to meet up at this hotel early the next morning to go out, so we could only make do with one night. The front desk told us that the hotel's sanitation was outsourced to a third party. The third party was unavailable at night and asked us to change it ourselves. . . Finally, the front desk foreman came to change it, and only the bed sheets were changed.
Then they sent us a fruit plate and proposed a compensation plan for upgrading our membership in the Huazhu Club. We couldn't accept such a hasty handling. We asked for a refund of the room fee for that night, and we would not be held responsible for allergies or other things.
The hotel manager added us on WeChat and said he would communicate with us about the compensation plan, but to no avail; until we just finished checking out and left the hotel, we immediately received a WeChat message from the manager saying that he refused to refund and did not admit that the stain was caused by the hotel, which was suspicious. Those who got dirty for us then refused to communicate.
If we caused such a huge stain ourselves, why were the mattress and mattress under the sheets not soaked and stained? Besides, if we had done it, would the sheets and bedding be so neat? We are not cleaning people. We are all decent people, and we are celebrating the New Year. There is no need for us to pay you 99 for a room fee that is less than 300. . .
**I want to say here that I have been the highest-level member of Huazhu since 2017. In the past, all seasons of sanitation were provided by our own staff, and no matter how late it was, someone would take care of it. I can understand if outsourcing is used to control costs, but service standards and customer rights cannot be lowered because of this.
My spouse developed allergies in exposed areas of her skin during the two days we stayed (we have the habit of wearing our own pajamas). After purchasing disposable bedding replacements, the allergies disappeared. When we were putting on disposable bedding, we carefully observed the pillows and other bedding, and there were a lot of tiny black fluff on them. . .
Original TextTranslation provided by Google