I have stayed at this hotel many times, and this is my first time staying in a villa room type. 9,000+ one night room, disappointing.
1. No service to speak of. The front desk phone is connected once 30 times! It's hard to get connected, but can't solve the problem!
2. The water in the private swimming pool is very turbid, there are several live black insects, and it is impossible to swim at all. It is understandable that there are bugs, the pool water is mixed like this, it is really unreasonable for this price.
3. Spa: It is used on the day of check-in. You cannot make an appointment by calling in advance. You must check in before you can make an appointment. After checking in, no phone calls at all. Finally got through the phone and said the earliest appointment time was 1:00 p.m. the next day. The front desk insisted that you can only check out at 12:00 the next day. After several rounds of communication, I was willing to check out at 13:00. Very bad. If the service process is not done well, it is better not to give away items to avoid complaints.
4. Food delivery service: less delivery order, long waiting time and poor taste.
Except for the staff who drove the shuttle bus and delivered the food, the others were unable to complain. Please check in carefully.
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