Friendship Hotel Hangzhou （West lake）

The hotel's location is truly excellent, very close to the subway station, and surrounded by bustling areas. While it may not offer a direct first-row view of West Lake, its 15th-floor view is actually superior to many lower-story hotels right on the lake, providing a panoramic vista of West Lake. The hotel facilities are complete and seem very new. The bedding in the room was comfortable, ensuring a good night's sleep. The toiletries and bathroom fixtures were from high-end brands, indicating good quality. Even the bottled water provided included six bottles of Nongfu Spring, along with milk and soda, plus two additional bottles specifically for tea. There was also a cute little night light Bluetooth speaker for playing music. However, I felt the cleanliness details were not well handled. Initially, upon entering the room, I was thoroughly impressed and touched by various details, even taking photos to write a good review. But when I changed into slippers, I noticed a lot of hair on the floor, especially prominent on the carpet. I initially decided to overlook it, but after showering, I found a long hair on the bath towel and another on the toilet, which instantly disgusted me. After I provided feedback, the staff responded quickly, moving me to a different room that had no issues, and offered a complimentary breakfast. Breakfast brought my good impression of the hotel back up again. The breakfast restaurant is on the 20th floor and is a revolving buffet, so the view is simply unbeatable. The variety of food was also very comprehensive, making for a great experience. Overall, if the cleanliness details were better managed, this hotel, given its location, actually offers much better value for money than hotels right by the lake. It's highly recommended.

The hotel is located on Pinghai Road, very close to the subway station, and just a few minutes' walk to West Lake and in77. The buffet breakfast is served on the 20th-floor revolving restaurant, where you can enjoy delicious food with beautiful views of West Lake – it's incredibly pleasant! Next time I come to Hangzhou, I'll definitely choose this place again!

My favorite place to stay whenever I visit Hangzhou is this hotel. It's super convenient for getting around, the location is excellent, the rooms are very clean, and the service is outstanding – they respond quickly to any request. It's so relaxing to sit on the sofa in the room and look out at West Lake. And at the revolving restaurant, you can enjoy the beautiful West Lake scenery while having breakfast.

The exterior looks really old! But it doesn't affect the inside at all! The lobby is very bright, and the front desk staff are super friendly! We booked a business twin room; it wasn't huge, but it was very clean! There's also a big sofa, and they provide complimentary water and drinks. The bathroom was spotless too! The beds are incredibly comfortable – with two 1.35m beds, my daughter and I each had plenty of space and felt very relaxed. The hotel's location is fantastic! It's a three-minute walk to Longxiang Road subway station, and just five minutes to the anime and Intime shopping districts. The subway system is so convenient for getting everywhere! It's about a ten-minute walk to West Lake and only ten minutes by subway to the train station. Honestly, I can't find any flaws! We were too busy exploring to book breakfast, but food deliveries are easily accessible. Next time I visit Hangzhou, I'm definitely staying at the Friendship Hotel again!

Due to a typhoon, I had an unexpected stopover in Hangzhou and chose this hotel at the last minute. It's very close to the subway station, right next to Intime Department Store, and just a few hundred meters from West Lake – perfect for dining and shopping. The location is truly unbeatable! They even upgraded my room for free. The room wasn't huge, but the window view was great, and it was very quiet. The breakfast buffet didn't have a huge variety, but who can say no to the 20th-floor view overlooking West Lake? The staff were also very friendly, always offering to help with luggage when I entered or exited. One more thing: I had booked breakfast for two, but my child was probably tall enough to eat for free, so I asked if I could get a refund for one. The hotel initially said no. Then I extended my stay for another day and booked it without breakfast. A kind front desk lady gently suggested that I could transfer the extra breakfast I had paid for to my extended stay reservation, so I could still enjoy breakfast at the hotel. I was very grateful to her; I was very satisfied with this solution.

As an established four-star hotel, Friendship Hotel boasts excellent service management! It's clean, tidy, and offers a rich breakfast spread. The revolving restaurant is a delight, and all the staff are incredibly attentive. The location is super convenient too, just a few minutes' walk from Longxiang Bridge Metro Station and the West Lake musical fountain. There's also a direct bus line to Lingyin Temple, and it's right next to Intime Department Store, making shopping and dining incredibly easy. This is definitely a hotel our family would choose to stay at again on our next visit to Hangzhou.

I had a great stay and extended for another day. The location is superb, very close to Longxiang Bridge subway station. It's just a few minutes' walk to West Lake and Hubin Yintai, making it super convenient for shopping, dining, and sightseeing. The room was clean and tidy, the bedding was comfortable, and the facilities were well-maintained. The front desk service was attentive and responsive. The rooftop revolving restaurant offers fantastic views, and the breakfast experience was excellent. It was very easy to enjoy a night tour of West Lake. I highly recommend this place for anyone visiting West Lake.

I brought my child to visit West Lake before school started, so I booked this hotel. The location is convenient, just a few minutes' walk to West Lake. The room was clean and hygienic, and the bed was comfortably firm. The lady at the front desk was very kind and arranged a room on a higher floor for us.