Guest User
January 29, 2026
The hotel is conveniently located outside the restricted zone for non-local vehicles, with easy parking and EV charging. It's also close to the subway, making it super convenient to get to West Lake or go hiking. The front desk staff were really welcoming and proactively explained where breakfast and the gym were. The minibar offers two complimentary drinks for guests. The room was a standard Sheraton – comfortable overall. However, the shower could use some improvement; the water pressure was inconsistent, sometimes too strong, causing water to spray onto the bathroom floor. The desk was spacious. There was a note on the desk stating the pool opens at 6:30 AM, which gave a sense of old-school professionalism. But when I actually tried it, I found the water to be too cold. The walk from the changing room to the pool was only about 15 degrees Celsius at best, let alone the test of willpower walking back soaking wet from the pool. A big thanks to the lifeguard, though, who kindly offered me a dry towel; otherwise, I would have been absolutely frozen. Neither the dry nor wet saunas in the changing room were on, so no luck warming up. This was around 8 AM, which might have been a bit early, but given the 6:30 AM opening time, staff had already been working for over an hour. If operating costs are an issue, perhaps they shouldn't have such long opening hours, to avoid potential negative experiences altogether. Breakfast was good value, and the coffee was nice.
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