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Four Seasons Hotel Hangzhou at West Lake

No.5 Lingyin Road, Hangzhou, 310013, Zhejiang, ChinaShow on map
Opened: 2010 The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".Show More

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  • Very Clean4.8
  • Excellent Amenities4.6
  • Excellent Location4.6
  • Excellent Service4.7

4.7/5Outstanding

Great restaurant, Great food
98% Recommended
  • Very Clean4.8
  • Excellent Amenities4.6
  • Excellent Location4.6
  • Excellent Service4.7

4.7/5Outstanding

Great restaurant, Great food
98% Recommended
  • 34km
  • 7.6km
10 places of interest within 1000m, 3.7km from downtown
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Wi-Fi in designated areas
Airport pickup service
Restaurant
Non-smoking floor
Currency exchange
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Guestroom - Garden-View (2 beds)
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2 adults
2 double beds
63m²1-2F
Photos and Amenities
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Guestroom - Garden-View (Double bed)
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2 adults
1 queen bed
63m²1-2F
Photos and Amenities
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Deluxe Garden-view Double Room
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2 adults
1 queen bed
73m²1-2F
Photos and Amenities
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Deluxe Garden-view Twin Room
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2 adults
2 double beds
73m²1-2F
Photos and Amenities
room overview picture
Guestroom - Garden-View, Courtyard-View (Double bed)
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2 adults
1 queen bed
73m²1F
Photos and Amenities
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Panorama Room - Courtyard-View (Double bed)
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2 adults
1 queen bed
80m²1-2F
Photos and Amenities
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Guestroom - Double Occupancy (Double bed)
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2 adults
1 queen bed
63-73m²1-2F
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Kids Garden Terrace Room
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2 adults
1 queen bed
73m²1F
Photos and Amenities
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Lotus Suite
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2 adults
1 queen bed
120m²2F
Photos and Amenities
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Lagoon Villa
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2 adults
1 queen bed
130m²1F
Photos and Amenities
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Royal West Lake Villa
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2 adults
1 queen bed
130m²1F
Photos and Amenities

Reviews(867 verified guest reviews)

  • profile picture

    johnchen67

    • Deluxe Garden-view Twin Room
    • Stayed in November 2021
    • Families
    • 12 Reviews
    5/ 5
    Perfect

    The quality of the hotel that has been in business for nearly 10 years has not changed. It is indeed a boutique hotel. All the details of the hotel are thoughtful, as long as you need it, the hotel will try its best to satisfy you. Dining at the Golden Sands for two consecutive nights, except for the expensive price. The hotel’s bicycles are not only comfortable to ride, but also equipped with mobile phone holders. The only shortcoming is that the guests in the gym did not replenish the fruit in time after taking away the fruit.

    Translation provided by Google
    Posted 20 November 2021
    Helpful
    profile picture

    WEISHEN

    China

    • Deluxe Garden-view Twin Room
    • Stayed in November 2021
    • Families
    • 48 Reviews
    5/ 5
    Perfect

    It is worthy of being the top hotel in West Lake. No matter from the service, the room, the restaurant, I am very satisfied. The small balcony on the first floor of the room has a quiet scenery and fresh air, which feels like a paradise, suitable for relaxing on vacation. Needless to say, the food in the Sands Hall, appraising the three-diamond black pearl, no matter what dish you order, you will not encounter Lei. If you have the opportunity to spend a vacation in West Lake, you will definitely stay at Four Seasons Hotel West Lake 👍

    Translation provided by Google
    Posted 14 November 2021
    Helpful
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    NING

    China

    • Guestroom - Garden-View (Double bed)
    • Stayed in November 2021
    • Families
    • 11 Reviews
    5/ 5
    Perfect

    This is the best hotel I have ever stayed in Hangzhou. It has a beautiful environment, good service, very high-quality staff, and considerate all guests. The breakfast is of very good quality and delicious. The Chinese food in the Jinsha Hall is unparalleled. Next time I go to Hangzhou, I will choose Four Seasons Hotel.

    Translation provided by Google
    Posted 15 November 2021
    Helpful
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    China

    • Deluxe Garden-view Double Room
    • Stayed in September 2021
    • Couples
    • 6 Reviews
    5/ 5
    Perfect

    The four-season courtyard is graceful and graceful in the south of the Yangtze River, one step at a time, and the environment is quiet. The service is attentive and meticulous, the breakfast is not many, and the quality is very good. In the Jinsha Hall, the plum blossom carving drunken peony shrimp and the Xihucuyu are amazing.

    Translation provided by Google
    Posted 13 September 2021
    Helpful (1)
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    1999julia

    United States

    • Deluxe Garden-view Twin Room
    • Stayed in October 2021
    • Families
    • 29 Reviews
    3.7/ 5

    Let me talk about the parts that need to be improved: 1. The hotel hardware has been around for a while. Some facilities can't keep up with current usage habits and should be updated in time. The bed is too soft and although there are many pillows, it is uncomfortable to use. You need to send a suitable one to the front desk. The quality of the latex pillows personally used by the hotel is also very average. 2. During this stay, the public bar for breakfast has been revoked, and guests need to order by themselves. It is not suitable for the experience of the elderly, the menu is small, and the waiter's introduction is not clear. Too troublesome! For the second morning’s breakfast, the number of guests increased a lot, and several of the breakfasts we ordered were too late to be served. The old man sat in the restaurant from 8 to 8:30 before taking his first bite. Many of the following orders were not delivered, and the service staff simply couldn't keep up. I don't understand why this reform is needed for breakfast? 3. Two days before check-in, a hotel staff called to ask us about the requirements and details of check-in. At that time, I still had a good impression, but when we checked in at the front desk of the hotel, we couldn't meet our requirements at all. Not to mention the specifics, in short, I was disappointed with the perfunctory of the hotel. The good part: Why do you want to stay again? The first win is the environment and quietness, and the second is the food in the Sands Hall. I would also like to praise the afternoon tea included in the set meal, the quality is good.

    Translation provided by Google
    Posted 18 October 2021
    Helpful (3)
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Hotel Policy

Check-in and Check-out
Check-in from 15:00Check-out before 12:00
Children and Extra Beds
Children are welcome at this hotel.

Need to Know

Important
During the COVID-19 pandemic, please contact the hotel to check local travel policies before booking to ensure a smooth check-in.
Traffic restriction is applied on weekends and legal holidays. If guests drive cars, please call the hotel in advance for details.
Hotel Notes
[8 Sep 2021 - 9 Dec 2021] 酒店泳池维护,暂无法使用,具体详询酒店,带来不便敬请谅解。
According to the related regulations issued by the local government, the hotel will no longer provide disposable toiletries in guest rooms, such as tooth-wares, razors and shaving cream, combs, hygiene bags, shower caps and slippers. Please contact the hotel if you need such items.

Hotel Description

  • Opened: 2010
  • Number of Rooms: 81
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou". Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury. Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.

Services & Amenities

  • Restaurant
  • Gym
  • Spa
  • Indoor swimming pool
  • Conference hall
  • Kids’ playground
  • Multi-function room
  • Wedding service
  • Lobby bar
Transportation Services
  • Drop-off Service (Airport)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Airport pickup service
  • Pickup service (bus/train station)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Drop-off Service (Bus/Train Station)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Bicycle rental
Activities
  • Indoor swimming poolFree
  • Heated pool
  • Hiking
  • Barbecue
Health & Wellness
  • Gym
  • Yoga classes
  • Foot massage
  • Sauna
  • Spa
  • Massage
  • Beauty salon
  • Facials
  • Hair cutting
  • Body treatments
  • Exfoliation
Front Desk Services
  • Bellhops
  • Luggage storage
  • Front desk safe
  • Duty manager (24 hours)
  • Taxi booking
  • Concierge service
  • Attraction ticket service
  • Wake-up call
  • Credit cards accepted
  • Express check-in/check-out
  • Locker
  • Currency exchange
  • Front desk (24 hours)
  • Door attendant
  • Tourist map
  • Postal service
  • Pay once for all purchases at check-out
  • Private check-in/check-out
Cleaning Services
  • Laundry room
  • Cleaning equipment
  • Ironing service
  • Laundry service
  • Iron/clothes steamer
Food & Drink
  • Restaurant
  • Room service
  • Children's meals
Other
  • Butler service
  • Multilingual staff
  • Wedding service
  • Dry cleaning
  • First aid kit
  • Security staff
Public Area
  • Wi-Fi in designated areasFree
  • Lobby seating area
  • Game room
  • Gift shop
  • Garden
  • Picnic area
Business Services
  • Conference hall
  • Multimedia system
  • Exhibition hall
  • Fax/copying serviceFree
  • Multi-function room
General
  • Humidifier
  • Elevator
  • Lobby bar
  • Audio system & speakers
  • ATM
  • Accessible rooms
  • Newspaper in lobby
  • Non-smoking public areas
  • Non-smoking floor
  • CCTV in public areas
  • Security alarm
  • Fire alarm
  • Security system
  • Fire extinguisher
  • Ventilation system
  • Smoke alarm
Kid's Facilities
  • Childcare service
  • Kids’ playground
  • Toys for Children
  • Kids’ toothbrush
  • Kids’ bathrobes
  • Kids’ slippers
  • Children's books/DVDs
  • Baby strollers

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