Anonymous User
April 1, 2024
It was my first time to stay in a hotel. The environment was good. Because I arrived at the hotel very late with my baby, I had to wait for a long time to check in! Fortunately, the front desk clerk was very satisfied with the room arranged by me. Considering the problem of bringing children, he arranged a comfortable room for me! The not-so-comfortable parts are: 1. The hotel has team handover and management problems and the connection is not good. As a result, we checked into the room the next day and came back very tired after playing. We had to go to the front desk a second time to swipe our card. Because we stayed in other hotels, this rarely happened. This is a low-level mistake; secondly, because the hotel has no Internet connection, I reported the repair to the customer service and said it would be handled in time. However, after more than an hour, no one came to handle it. The customer service was responsible for calling me to ask if it had been handled, and I just said no! Then the housekeeping staff immediately came to see if it could not be solved after about 10 minutes. They said that they should contact the equipment maintenance person in time. As a result, the housekeeping staff stood waiting in my room for nearly 15 minutes. At this time, my husband and the baby fell asleep due to exhaustion. It's... it's so embarrassing... I can't hold it in any longer... let her go back first! I went directly to the front desk to complain and someone came in three minutes, and it was fixed in one minute😆; the funniest thing was that I paid all the room fee that night when I checked into the hotel, and when I left, I was afraid that the front desk would make a mistake in handover, so I took photos of the transaction details for them. , they actually called me in the afternoon to ask me to pay for the room! This is really too frustrating...it means that my good intention to take pictures of the details after leaving the store was in vain! I hope the hotel management can improve it. I am honestly very uncomfortable with this experience!
There are still some good things about the hotel: the geographical advantage is that it is within the scenic area. It is very close to Leifeng Pagoda. It is also very convenient to take the baby for a walk. It is also very close to West Lake and Suti. It is also very comfortable to ride. The hotel room is clean and tidy! The location is suitable for traveling with children.
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