Hangzhou West Lake Milan Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Hangzhou West Lake Milan Hotel
No.16 of 4-star Select Hotels in West Lake
No. 346 Yan'an Road, Gongshu District, Hangzhou, Zhejiang 310016, China
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Last booked 10 mins ago on our site
Amenities
Fitness Room
Public parking
24-Hour Front Desk
Luggage StorageFree
Taxi booking service
Robot Service
Meeting Room
Secretarial Services
All Amenities
Property Description
The hotel is located by the beautiful West Lake, adjacent to the World Cultural Landscape Heritage, and across the street from Kerry Center, a famous shopping residence in Hangzhou; surrounded by many one-stop shopping centers, top-three hospitals and well-known universities; Qilu Metro Station (Line 1/Line 2) is within walking distance, 600 meters from Longxiangqiao Subway Station, and you can take one stop to reach West Lake and other scenic spots around it. The hotel has comfortable and elegant ArtDeco design rooms. From the sky terrace restaurant on the top floor, you can overlook the magnificent scenery of West Lake and the prosperity of Yan'an Road. The hotel provides buffet breakfast restaurant, a 24-hour gym and self-service laundry services. Each room is equipped with a 55-inch smart TV, branded bathroom, smart speakers, and a capsule coffee machine. The deluxe and executive rooms are equipped with American century-old brand Sealy mattresses. , the executive room is equipped with a Dyson hair dryer, and can achieve a smart guest-controlled check-in experience.
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9.4/10
OutstandingGood location to west lake and wulin night market. The staff is very friendly and helpful.
All 4,358 Reviews
Surroundings
Metro: Fengqi Road
(<100m)
Metro: Longxiangqiao
(610m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Superior Queen Room
1 Queen bed
20-26m² | Floor: 3,5-7,9-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
7
Executive Queen Room
1 Queen bed
26-30m² | Floor: 7-8
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
9
UrCove King
1 Queen bed
37m² | Floor: 3,5-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
5
Deluxe Queen Room
1 Queen bed
26-30m² | Floor: 5-6,9-10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
5
UrCove Superior King
1 Queen bed
26-30m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
5
Superior 2-bed Room
2 Single bed
24m² | Floor: 3,5-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
7
Standard King
1 Queen bed
25m² | Floor: 3,5-8,10
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
9
Sunshine Tatami Room
1 Tatami
20-25m² | Floor: 3,5-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
9.4/10
Outstanding
4358 reviews
Verified Reviews- Cleanliness9.5
- Amenities9.3
- Location9.5
- Service9.4
Average for similar properties in Hangzhou
LMsg
May 19, 2025
Got an upgrade to the executive queen room and it was a nice 2 night stay.
Excellent location, near the FengQi Metro station and connected to the mall across the road. Strangely, the shower water temperature was not adjustable and it was a little too hot for our liking. And the bathroom floor felt a bit slippery as well, so need to be extra careful. There's a nice noodle and jianbing nearby that we tried.
Jinyi
May 15, 2025
Hotel is right in front of a train station. It’s very convenient if traveling by train. Main tourists area, shopping area or scenic area would need to walk abit to get there but it’s not too far away.
Anonymous User
May 19, 2025
Good location to west lake and wulin night market. The staff is very friendly and helpful.
Rhuyann Ho
April 29, 2025
The hotel is located at a very strategic location, literally right in front of a subway entrance. It’s also a stone throw away from the high street and lake side.
Ruifen
April 30, 2025
The hotel is located between two key spots—Hubin Yintai in77 (the main shopping street) and West Lake—both of which require about a 10-minute walk to reach.
The room was quite small, and unfortunately, there was a noticeable sewage smell coming from the toilet. While the room decor was nice, I was disappointed to find that the toilet walls were semi-translucent, making it possible to see the silhouette of someone inside, whether they were showering or using the toilet. The shower area also lacked hooks or shelves to hang clothes and place toiletries, which was inconvenient.
On the positive side, the breakfast spread was decent, offering a fair selection. However, no bottled mineral water was provided during breakfast, which was a letdown.
Overall, the hotel has potential, but there are several design and comfort issues that should be addressed.
Anonymous User
April 29, 2025
The room is good, location is good. but is not very sound proof. in the morning there are little bit of sound like slamming doors. maybe it is the room near by closes the doors.
overall is clean and decent.
phandora de explorer
April 27, 2025
Room tidy and comfortable , staff friendly and helpful , location is good nearby to in77 mall and Wulin night market . Subway just walking distance . Recommend
Guest User
April 16, 2025
This is our second stay since Dec 2023. The smart-housekeper has been changed, the housekeeping needs more attention to details, there were lashes not cleared away from previous guest, towels, bath robes and pillowcase had stains. Service recovery was perfectly promptly provided with a change of room to upper floor and complimentary breakfast offered. When we checked out, we were given a small snack bag as well.
Front desk staff esp 臭臭 were helpful and approachable. Chambermaids that we encountered were either very friendly or grouchy. We didn't not have breakfast in the hotel eventually.
We liked the location of this hotel, and the good price point. But after this encounter, we will explore other hotels on our next stay. Thank you.
Guest User
April 12, 2025
Great location, with metro station right in front of the hotel. Cleanliness is good too and the bed is very comfortable. Buffet breakfast is just ok and could be improved. Most of the staffs can’t speak English, even the receptionist.
Services & Amenities
Most Popular Amenities
Fitness Room
Public parking
Additional charge
24-Hour Front Desk
Luggage Storage
Free
Taxi booking service
Robot Service
Meeting Room
Additional charge
Secretarial Services
Wake-Up Call
Wi-Fi in Public Areas
Free
Fitness Room
Meeting Room
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Public (not only for guests) is available Off-site parking, and Charge, CNY 7.00 (approx. AU$ 1.51) Hourly. Reservation not possible
Public parking
Additional charge
Transportation
Taxi booking service
Business Services
Meeting Room
Additional charge
Postal Service
Fax/Copying Service
Additional charge
Secretarial Services
Coworking Spaces
Front Desk Services
Tour/Ticket Service
Luggage Storage
Free
Wake-Up Call
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Electronic Identification Registration
Food & Drink
Lobby Bar
Public Areas
Elevator
No Smoking in Public Areas
Smoking Area
Public Audio System
Non-Smoking Floor
Executive Floor
Water Purifier
Robot Service
Health & Wellness
Fitness Room
Cleaning Services
Clothes Dryer
Laundry Detergent
Clothes Steamer
Facilities for Children
Children's Slippers
Kids' Toothbrush
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Smoke Detector
Security Alarm
Security Personnel
Carbon Monoxide Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Extra cot: Free |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 07:00-10:00 Open
[Sat - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | CNY 36.00 (approx. AU$ 7.75) per person |
Children 13–17 years old | CNY 68.00 (approx. AU$ 14.64) per person |
Adult | Buffet:CNY 68.00 (approx. AU$ 14.64) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2003
- Renovated: 2022
- Number of Rooms: 191
The hotel is located by the beautiful West Lake, adjacent to the World Cultural Landscape Heritage, and across the street from Kerry Center, a famous shopping residence in Hangzhou; surrounded by many one-stop shopping centers, top-three hospitals and well-known universities; Qilu Metro Station (Line 1/Line 2) is within walking distance, 600 meters from Longxiangqiao Subway Station, and you can take one stop to reach West Lake and other scenic spots around it. The hotel has comfortable and elegant ArtDeco design rooms. From the sky terrace restaurant on the top floor, you can overlook the magnificent scenery of West Lake and the prosperity of Yan'an Road. The hotel provides buffet breakfast restaurant, a 24-hour gym and self-service laundry services. Each room is equipped with a 55-inch smart TV, branded bathroom, smart speakers, and a capsule coffee machine. The deluxe and executive rooms are equipped with American century-old brand Sealy mattresses. , the executive room is equipped with a Dyson hair dryer, and can achieve a smart guest-controlled check-in experience.