Relais & Chateaux Seven Villas Hangzhou

The hotel has a total of 9 rooms, and the environment is very quiet, suitable for a quiet after work in the noisy city. The service attitude is very good, 24-hour butler service. It rained heavily on the day we arrived. The staff helped to hold an umbrella all the way from the parking lot to the room. The geographical location is 3 kilometers away from Linyin Temple. If the weather is good, you can also walk there. It is also pleasant to pass by Longjing Village and breathe the natural oxygen bar. Warm reminder: The hotel's Michelin restaurant needs to be booked in advance. Each table only receives a group of customers and does not turn over. We didn't make an appointment this time and didn't eat it. It's a pity to come again next time😄

I considered for a long time whether to choose Four Seasons or Zixuan. I am very happy to choose Zixuan. The service staff are very warm and warm. Although the breakfast items are not many, they are very delicate and full. The room is comfortable and quiet, without any unpleasant smell. The wardrobe is filled with the elegant fragrance of natural essential oils. The window is full of greenery and pleasant birdsong, which makes me forget the hustle and bustle around West Lake. The highlight of Zixuan that I like most is that the room is very clean and tidy, and Huagang Fish Viewing is right next to it. The only flaw is that the service staff accidentally used my check-in deposit of 5,000 yuan as a fee to request payment from the credit card company in full (we have prepaid the room price in full on trip.com). On March 22, 5,000 was deducted. I didn’t receive the refund after deducting the meal until April 11, and I also paid the RMB exchange rate difference between the inbound and outbound. The hotel did not handle this crisis very well. It just apologized and let it go. It did not express its willingness to bear the exchange rate loss caused by their own mistakes. This surprised me a little. After all, the hardware used by the hotel itself is very good. It is recommended to strengthen the soft service part, which will definitely be more perfect. In addition, the day of check-in happened to be my husband's birthday, and we told the hotel in advance. When we entered the room, we saw a small birthday card, which made us feel like a small pastry was missing^_^. Fortunately, West Lake Grand Hyatt prepared a big box of birthday chocolates for us to celebrate our birthday on the day we checked out and went to Zixuan. The surprise that Zixuan didn't give us was given by West Lake Grand Hyatt when we checked out.

During a three-day business trip in Hangzhou, I suddenly decided to stay at Amanfayun, which ranked first on Ctrip's Hangzhou hotel rankings, on the first day, Relais & Chateaux, which ranked third on the second day, and Relais & Châteaux, which ranked second on the third day. The ranking of the four seasons of West Lake is still accurate. The itinerary changed the next day. I arrived at the hotel early in the afternoon and checked in quickly. The room was decorated in a new Chinese style and was quite large. I returned to the hotel late in the evening and found that the light in the room was broken. It was flickering and scary. I called the front desk, but they couldn't get through from 11 to 12 o'clock. I got up early and went downstairs at 5 o'clock. When I returned to the room, the door could not be opened. It took me half an hour to get in. I went to have breakfast at 7:20 and found that no one was there. I asked the front desk and was told that 1. Maybe my phone was not put away last night, so I called It didn’t make sense, and asked why he didn’t send a WeChat message to the housekeeper. 2. Because there were few guests, there were only two households, and they probably wouldn’t get up early, so wait, there should be someone in the breakfast room at eight o’clock. I could only continue walking. After walking a few more steps, I found that the scenery next to it was beautiful and there were many birds. I went back for breakfast and unexpectedly found that it was delicious. However, I could only choose one kind. I didn’t dare to ask for more if I wasn’t full. Although it is the cheapest among the three hotels, I sincerely recommend that friends who see this place don’t save the thousand-bar price difference. It feels like a state-run guest house back then.

A family of three came to stay. The room was great. The housekeeper was very patient. He would add WeChat in advance and wait in the parking lot. The surrounding environment of the hotel was great, it was right in the West Lake Scenic Area. The hardware and software facilities were very good! Highly recommended! ! If you can afford it, don't hesitate to book this hotel. I soaked in the beautiful hot springs during the day and night. I chose Chinese and Japanese breakfasts, both were delicious. The children liked the Chinese breakfast even more. We had dinner at Jiexianglou, which was very delicious. Had afternoon tea in the afternoon, perfect trip! Everything from food, clothing, housing, transportation and fun can be perfectly realized here.

The resort is located in the West Lake Scenic Area, with a very quiet environment. The scenery inside changes with each step, with birds singing, flowers, trees and flowing water complementing each other. The housekeeper is very considerate, the room service is meticulous, the cleaning is very clean, and the room is generally comfortable, which is very suitable for a family vacation. It is worth mentioning that the hotel's restaurants are also very good. The food in the Chinese restaurant Jiexianglou is good in color and aroma, and the tea made in the restaurant is delicious.

The hotel environment is very good, quiet and well-equipped. The overall decoration is in an antique Chinese style, which I personally like. The housekeeper was very welcoming. He came out to greet us as soon as he arrived at the parking lot, helped us with our luggage, and even gave us snacks in the evening. Dinner was Omakase, a Japanese restaurant in the hotel, and overall I was quite satisfied. The room has an independent corridor with air conditioning and is well received! In the winter, I feel drowsy when I turn on the hot air conditioner, and it’s too cold when I sleep without it. When you are resting in the room and do not plan to sleep, you can turn off the air conditioner in the corridor, sit in the corridor and take a nap, play with your mobile phone or even do simple work on the computer.

The hotel environment is very beautiful, with a natural oxygen bar, where you can relax physically and mentally while walking around. The room is very clean, the housekeeper is very attentive, and the three restaurants are the biggest highlights, highly recommended.