North Star Hangzhou International Expo Center Hotel Reviews
North Star Hangzhou International Expo Center Hotel
No.353 Benjing Avenue (Check-in on 7F), Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
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North Star Hangzhou International Expo Center Hotel Guest Reviews
4.8/5
Excellent
1531 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1531)
Positive reviews(1509)
Reviews with photos/video(361)
Large rooms(184)
Delicious breakfast(182)
Garden view(101)
Friendly front desk staff(72)
Would stay again(66)
Perfect for business trips(59)
Close to metro(41)
Delicious buffet(15)
Negative reviews(22)
Irene
Superior Double Room
Stayed in Feb 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 31, 2025
Having stayed at many hotels around the world, this is really one of the best. Convenient location, competitive price, nice view, spacious, tastefully and thoughtfully furnish and most importantly excellent service by the staff. The duty manager Sam Zhang was extremely welcoming and helpful. When the food delivery robots were all busy as it’s the peak hours, he personally brought my food up. Mr Allen Jiang from the concierge was also very helpful during my stay from start to end, helping me my parcels and luggages. It’s the best place to stay at in Hangzhou, especially if you are attending a concert or event at the stadiums nearby.
Response from Property: Dear guests, we are very encouraged to see your recognition of us. As a conference and business hotel integrated with Hangzhou International Expo Center, we adhere to the concept of doing things with heart and serving attentively, and always take "summit-level service" as our original intention. The hotel is located on the south bank of Qiantang River, east of Qianjiang Third Bridge, in the core area of Qianjiang Century City, Xiaoshan District, and the hotel is only 1 kilometer away from the Qiantang River. The hotel has a beautiful environment and complete supporting facilities. There is also a 65,000 square meter sky garden open to the public for free. It is currently the largest rooftop garden in Asia with the most complete functions, the strongest Chinese characteristics and the best ecological environment. Hangzhou is in the season of flowers all over the city, and we look forward to drawing memories of Jiangnan with you again. I wish you all the best and always enjoy the beautiful scenery of your journey!
Guest User
Deluxe Suite
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I came to this hotel to see the badminton HSBC World Tour Finals. The hotel was perfectly situated for that, within walking distance. Perfect for a break between sessions, and not having to deal with the crowds and transport rush.
Hotel is clean, room very big, staff friendly.
The garden was gorgeous too. It's a pity I didn't have more time to enjoy the hotel!
Response from Property: 感謝您對杭州國際博覽中心北辰大酒店的信賴與選擇!杭州國際博覽中心北辰大酒店是杭博配套豪華型商務酒店,坐落於錢塘江南岸,錢江三橋以東,蕭山區錢江世紀城核心區,酒店距錢塘江邊直線距離僅1千米。酒店環境優美,配套設施完善,更有6.5萬平方米的空中花園免費開放,是目前亞洲面積最大、功能最全、中國特色最濃、生態環境最優的屋頂花園。 得天獨厚的地理位置,方便快捷的交通網絡,是各類展覽、會議、活動的理想舉辦場地。我們秉承用心做事、細心服務的理念,致力於用貼心的服務給您家人般的照料,讓酒店成為您旅途中有家一般温暖的地方,希望我們會是您一直不變的選擇!祝您工作順利、生活愉快!
Guest User
Business Double Room
Stayed in Oct 2024
Business travellers
1 review
4.5/5
Great
Posted on Nov 14, 2024
The hotel was clean and tidy, our room had a broken shower head and the aircon didnt really cool the room, we suspected the cleaner turned it back to 26 every time they had been in too as it would only be changed after the room was clean, this was probably the only negative. overall the hotel was very good
Response from Property: Thank you for choosing North Star Hotel, Hangzhou International Expo Center! I sincerely apologize for the unpleasant experience you had during your stay with us. We will address the issue and hope to provide you with the best experience next time. Thank you again for choosing our hotel.We uphold the principle of doing things with care and providing thoughtful service. We are committed to providing you with attentive service that feels like family care, making the hotel a warm and welcoming place for your journey. We hope that we will be your constant choice! Wishing you success in your work and happiness in your life!
Guest User
Deluxe Suite
Stayed in Nov 2023
Solo travellers
4 review
4.5/5
Great
Posted on Dec 6, 2023
The executive suite was as spacious as shown in the pictures with great view over the expo centers and landmark building. The rooms were clean and fairly equipped. There was a lot of cabinets to store your belongings. Facilities are good, gym is correctly equipped and very spacious. Bob at the reception was very helpful. One key improvement is the air conditioning, the room was hot and ventilation requires to open the windows to cool down inside the suite, the AC not being functional at that time of the year. The bathroom mirror lights are also very hot which does not help to cool down the room as the saff keeps it swithed on after the cleaning.
Breakfast was fair with a big dining room and choices between western and chinese food options.
The lounge bar is a bit lame. I did not try the Sky Garden, i will try next time.
Response from Property: Dear Guest,We deeply appreciate your emotional feedback.It is worthful and helpful to us.We believe that you have had a wonderful and memorable time at our hotel.We are very plaesed that you are satisfied with our facilities,location,foods and service. But as your said,you felt uncomfortable due to overheated air conditioning.we also fell sad about it.Moisture will clouding the mirror when you took a shower,so we installed the bathroom mirror lights that can heat.But it might raised the temperature of the room.The matchless Sky Garden is the one and only in Hangzhou.We invite you to have more experiences sincerely,feel four seasons,encounter more beauty.Take care and stay blessed!Hope to see you soon.
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Business travellers
3 review
3.0/5
Posted on Oct 6, 2024
Good Service
Response from Property: 尊敬的賓客,非常榮幸我們的優質服務,能讓您的杭州之旅留下美好的回憶。我們秉承用心做事、細心服務的服務理念,致力於用貼心的服務給您家人般的照料,讓酒店成為您旅途中有家一般温暖的地方,希望我們會是您一直不變的選擇,我們全體同事誠摯的歡迎您常回家看看!祝您工作順利、生活愉快!
carrie8848
Executive Double Room
Stayed in Feb 2025
Business travellers
4 review
5.0/5
Outstanding
Posted on Mar 8, 2025
I came to Hangzhou to attend the exhibition and chose this hotel. The hotel has first-class service and complete facilities. I especially like the high-rise ventilation and air purifier. A vegetarian friend came to visit. After discussing with the Chinese chef on the second floor, a special vegetarian meal was prepared. The internal passage of the hotel can directly lead to the venue, which is very convenient. I wanted to book a meeting room to discuss business. The lobby manager, Mr. Zhao, enthusiastically helped to reserve a seat. When we checked out, he also helped us to load our luggage. It was a very satisfactory stay. I will choose this place again if I have the opportunity in the future.
Original TextTranslated by Google
6/19
Response from Property: We are very encouraged to see your recognition of us. As a conference and business hotel integrated with Hangzhou International Expo Center, we adhere to the concept of doing things with heart and serving attentively, and always take "summit-level service" as our original intention. The hotel is located on the south bank of Qiantang River, east of Qianjiang Third Bridge, in the core area of Qianjiang Century City, Xiaoshan District, and the hotel is only 1 kilometer away from the Qiantang River. The hotel has a beautiful environment and complete supporting facilities. There is also a 65,000 square meter sky garden open to the public for free. It is currently the largest rooftop garden in Asia with the most complete functions, the strongest Chinese characteristics and the best ecological environment. Hangzhou is in the season of plum blossoms, and we look forward to drawing memories of Jiangnan with you again. I wish you all the best and always enjoy the beautiful scenery of your journey!
Wumingmaisuier
Standard Queen Room
Stayed in Feb 2025
Solo travellers
1 review
4.6/5
Great
Posted on Apr 1, 2025
All facilities are very good, very satisfied. The front desk lady Li Yan is very nice, and proactively sent hotel tips. Friends who need to go to the Olympic Sports Center Stadium to watch a concert recommend this as the first choice
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Hangzhou International Expo Center North Star Hotel. I am glad to share the brilliant time of this music feast with you! The hotel is only one subway stop away from Dalianhua, 300 meters away from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is very convenient to watch concerts and games. It is reported that the Olympic Sports Center will welcome many domestic and foreign superstars to tour. I look forward to the next time I go to a music appointment with you, with the evening breeze of Qiantang River as the strings and the lights of North Star as the score, to continue the romantic resonance of the city and the notes! I wish you to treasure every melody and look forward to meeting you and music next time!
Guest User
Standard Queen Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 30, 2025
The room is clean and big, the sky garden and breakfast are very good, and it is very convenient to watch concerts and exhibitions
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Hangzhou International Expo Center North Star Hotel. We are delighted to share the brilliant time of this music feast with you! The hotel is only one subway stop away from Dalianhua, 300 meters from the subway station, and about 20 minutes' walk to Dalianhua. Closer to the stadium, the hotel is a 10-minute walk away. It is very convenient to watch concerts and games. It is reported that the Olympic Sports Center will welcome many domestic and foreign superstars touring. We look forward to having a musical appointment with you next time, with the evening breeze of Qiantang River as the strings and the lights of Beichen as the score, to continue the romantic resonance of the city and the notes! I hope you will treasure every melody and look forward to meeting you and music next time!
Guest User
Superior Room (2 beds)
Stayed in Feb 2025
Business travellers
1 review
4.7/5
Amazing
Posted on Mar 26, 2025
Stayed for one night to watch a game. The hotel is very conveniently located. It takes only ten minutes to walk to the Lotus Flower, which saves the trouble of traffic jams. The hotel manager Li Yan contacted and told the hotel's location in advance, which was very considerate and professional. There is a sky garden downstairs, which is also very beautiful and you can see the stadium. I will still choose this hotel for the next concert [strong]
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的點評!酒店離大蓮花衹有一站地鐵距離,到地鐵站300米,步行到大蓮花約20分鐘。離體育館更近,酒店步行過去10分鐘。看演唱會看比賽很方便。同時非常榮幸我們的優質服務,能讓您的杭州之旅留下美好的回憶。我們秉承用心做事、細心服務的服務理念,致力於用貼心的服務給您家人般的照料,讓酒店成為您旅途中有家一般温暖的地方,希望我們會是您一直不變的選擇,我們全體同事誠摯的歡迎您常回家看看!祝您工作順利、生活愉快!
Guest User
Standard 2-bed Room
Stayed in Feb 2025
Family
12 review
5.0/5
Outstanding
Posted on Mar 14, 2025
From check-in to check-out, the whole process was worry-free. The hotel service was meticulous and made people feel at home.
The staff always kept a friendly smile, and every move was full of professionalism, which left a deep impression.
Original TextTranslated by Google
Response from Property: 看到您對我們服務的認可,我們倍感鼓舞。作為與杭州國際博覽中心一體的會議商務酒店,我們秉承用心做事、細心服務的理念,始終以“峯會級服務”為初心。酒店坐落於錢塘江南岸,錢江三橋以東,蕭山區錢江世紀城核心區,酒店距錢塘江邊直線距離僅1千米。酒店環境優美,配套設施完善,更有6.5萬平方米的空中花園免費開放,是目前亞洲面積最大、功能最全、中國特色最濃、生態環境最優的屋頂花園。杭州正值滿城花香時節,期待與您再次共繪江南記憶。祝您萬事順遂,常享旅途美!
Guest User
Superior Double Room
Stayed in Feb 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
It was the most convenient to stay here when I came to Hangzhou to watch Mr. Huang's concert. The front desk staff was warm and polite, and would consider the guests' accommodation requirements. Knowing that I was here to watch the concert, they also thoughtfully prepared a route map to the Olympic Sports Center Stadium, which was only a ten-minute walk from the hotel. I stayed in a very spacious king-size bed room with complete facilities and clean and hygienic. The view of large and small lotus flowers from the room was very good! The breakfast was also very rich and varied, both exquisite and hygienic. It can be seen that the hotel is dedicated to improving the breakfast experience of the guests. I will choose to stay here next time I come to Hangzhou!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters to the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is very convenient to watch concerts and games. At the same time, we are very honored that our high-quality service can make your trip to Hangzhou leave a good memory. We adhere to the service concept of doing things with heart and serving attentively, and are committed to giving you family-like care with attentive service, making the hotel a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life!
Guest User
Superior Double Room
Stayed in Feb 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 7, 2025
Facilities: Good
Sanitation: Good
Environment: Good
Environment: Good
Service: Good
The concert is very close, just 10 minutes walk away, very convenient, finally no need to feel the pain of not being able to get a taxi after the concert.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的認可!我們酒店離大蓮花衹有一站地鐵距離,到地鐵站300米,步行到大蓮花約20分鐘。離體育館更近,酒店步行過去10分鐘。看演唱會看比賽很方便。同時非常榮幸我們的優質服務,能讓您的杭州之旅留下美好的回憶。我們秉承用心做事、細心服務的服務理念,致力於用貼心的服務給您家人般的照料,讓酒店成為您旅途中有家一般温暖的地方,希望我們會是您一直不變的選擇,我們全體同事誠摯的歡迎您常回家看看!祝您工作順利、生活愉快!
Guest User
Superior Double Room
Stayed in Jan 2025
Solo travellers
4 review
5.0/5
Outstanding
Posted on Mar 3, 2025
Booked this hotel to watch Ed Sheeran's concert. It's very close to the Olympic Sports Center Stadium, and it only takes about ten minutes to walk there. Especially after the concert, I was lying on the bed while others were still taking the subway home. It was very comfortable. The hotel facilities are also very good. Although it has been open for a few years, it is very new. The hotel will call to confirm the day before check-in and arrange the room according to customer needs. It is very humane. I told the hotel that I wanted a room with a view of the big and small lotus, and it was really arranged. The Hangzhou Gate and the big and small lotus can be seen outside the window. The view is amazing. I will book this hotel again when I go to a concert next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! The hotel is only one subway stop away from Dalianhua, 300 meters to the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is very convenient to watch concerts and games. At the same time, we are very honored that our high-quality service can make your trip to Hangzhou leave a good memory. We uphold the service concept of doing things attentively and serving attentively, and are committed to providing you with family-like care with attentive service, so that the hotel will become a warm place like home during your journey. I hope we will be your constant choice. All our colleagues sincerely welcome you to come home often! I wish you a smooth work and a happy life.
Guest User
Executive Double Room
Stayed in Jan 2025
Travel with friends
15 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Booked this hotel for Mr. Huang's concert. It's great, close to the subway and Olympic Sports Center.
The room is clean and spacious. The front desk service is polite and professional.
The buffet breakfast is rich and varied.
Original TextTranslated by Google
Response from Property: 感謝您對杭州國際博覽中心北辰大酒店的信賴與選擇!杭州國際博覽中心北辰大酒店是杭博配套豪華型商務酒店,坐落於錢塘江南岸,錢江三橋以東,蕭山區錢江世紀城核心區,酒店距錢塘江邊直線距離僅1千米。酒店環境優美,配套設施完善,更有6.5萬平方米的空中花園免費開放,是目前亞洲面積最大、功能最全、中國特色最濃、生態環境最優的屋頂花園。 得天獨厚的地理位置,方便快捷的交通網絡,是各類展覽、會議、活動的理想舉辦場地。我們秉承用心做事、細心服務的理念,致力於用貼心的服務給您家人般的照料,讓酒店成為您旅途中有家一般温暖的地方,希望我們會是您一直不變的選擇!祝您工作順利、生活愉快!
Qiuyanqiong
Superior Double Room
Stayed in Jan 2025
Solo travellers
3 review
5.0/5
Outstanding
Posted on Mar 23, 2025
As soon as I entered the room, I was greeted by sunshine and felt warm instantly. The room facilities were complete, comfortable and clean, with good sound insulation. There was a cute robot delivery service for takeout. It was very close to the Olympic Sports Center Stadium, which was very suitable for watching games and concerts. I will definitely stay here again next time I have the chance
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Hangzhou International Expo Center North Star Hotel. I am glad to share the brilliant time of this music feast with you! The hotel is only one subway stop away from Dalianhua, 300 meters away from the subway station, and about 20 minutes walk to Dalianhua. It is even closer to the stadium, 10 minutes walk from the hotel. It is very convenient to watch concerts and games. It is reported that the Olympic Sports Center will welcome many international superstars to tour. I look forward to the next time I go to a music appointment with you, with the evening breeze of Qiantang River as the strings and the lights of North Star as the score, to continue the romantic resonance of the city and the notes! I wish you to treasure every melody and look forward to meeting you and music next time!