Northern Wenlan Hangzhou Hotel

This hotel is not as good as the reviews say. The smell of disinfectant on the road leading to the garage made me vomit. There was also a smell in the room. I originally planned to stay for a week but ended up leaving after one day. The only advantage is that it is close to Joy City.

A very cost-effective hotel with new facilities and very close to the subway station. The staff are very friendly. There is Joy City Mall nearby, which is very convenient for eating and shopping. It is worth recommending

I wanted to change the standard room to a king-size bed, so I called the hotel front desk. After paying extra for an upgrade, I was assigned a corner room in advance. The view was not bad. After all, it was not by the West Lake. I could lie on the bed and watch the night with floor-to-ceiling windows on both sides. Surprisingly, the TV is available on demand. I watched Shen Teng’s movie and I was so happy! Hahaha! Rich breakfast, including my favorite soy milk lemon tea! When you enter the room, there are welcome fruits and water drops, which can be seen that they have been washed. The service response was timely, I borrowed pillows and chargers, and they were delivered fairly quickly. The bedding is very comfortable, the mattress is moderately soft and hard, and you can wake up naturally after a good sleep. Check out is the lady at the front desk. The service is enthusiastic, professional and very patient. If there are any problems during the stay, they will be responded to and solved in a timely manner. The first time was that the car could not get out, and the second time was that the door could not be opened. It is convenient to go to the airport and train station. The subway is right at the door. It is very fast to go anywhere. It is next to the literary and artistic Xiaohe Street. I will book here next time.

The environment is good, the lobby is large, the rooms are large, clean and tidy, the waiters are enthusiastic and polite, the bed is very comfortable after a night's sleep, suitable for family travel, the hotel has convenient transportation, is very close to the subway, and is convenient for travel.

This is the worst hotel experience I've ever had, bar none. I booked a stay at the hotel through Ctrip customer service on September 14th. The hotel fee was paid from the company account, and the individual paid a deposit of 1,000. Normally, the 1,000 deposit will be refunded to my card after check-out. After checking out on September 15th, I didn't pay attention to the refund of the deposit. When the credit card statement on September 21 came out, I found that only 420 yuan of the 1,000 deposit was refunded. I contacted Ctrip customer service to confirm that it was a mistake after the hotel checked out. The customer service said that they had communicated with the hotel and would need to refund 580 yuan within two weeks. In addition, the hotel did not provide any verbal apology or compensation to me. I am extremely angry. As a hotel guest, if I had not discovered the fee problem, would the hotel not have contacted me to refund the room fee? It has been a week since check-out. Didn't the hotel proofread the overcharge? If so, how big of a loophole does the hotel have in its financial management, or has it been discovered but not proactively informed to guests? After I found out and contacted Ctrip customer service to handle the matter, shouldn't the hotel give me a call? Do you want to apologize? However, there is nothing. The service attitude is completely arrogant. I will reserve the right to hold the hotel accountable.

I have stayed here many times and business is much better than last year. It was 3 o'clock when I arrived, and the room was not clean. [Cover face] [Cover face] The service staff enthusiastically took me to the lobby bar to rest for a while, which was very considerate. The rooms are fully equipped and the service staff remain of high quality. The breakfast is rich in variety, the room facilities are new, the bedding is comfortable, and the bathrobe is very soft. I originally wanted to buy one, but when I asked it was more than 800, I decided against it. Overall great value for money and a very satisfying experience. Extra beds are available, and the price of more than 300 includes a breakfast, which is good value for money. Breakfast is discounted at 98 per serving. There are many varieties and are suitable for people like me who love to eat. I feel like I can’t finish lunch! There is an underground parking lot and it is close to many subway stations, about seven or eight minutes' walk. It is very convenient to the high-speed rail station and the airport. My friend is getting married at the end of the month and I recommended him to come here!